Regional Manager - Pacific NW

About Removery

The global leader in laser tattoo removal, Removery aims to normalize tattoo removal and empower people to feel comfortable in their skin. We provide the highest quality of service and care at every stage of our clients’ removal or fading journeys.

Position Overview

Reporting to the Director of Operations, the Regional Manager will lead the Pacific NW Region in providing outstanding tattoo removal services to our clients and drive operating results. The role includes broad operational and people management for the region, focusing on business outcomes through activities and analysis by driving leads through local channels, improving KPI metrics, and contributing to process and policy optimization.

Position Responsibilities

• Provide leadership, inspiration, coaching, mentorship, and guidance to your team members to achieve engagement and drive business results
• Monitor and drive positive outcomes of operating metrics (KPI’s) including leads, conversions to consult, package, Tx, show rates, cancellations, artist referrals
• Partner with VP of Clinical Ops and clinical team to identify training needs and ensure clinical targets and outcomes are being delivered
• Monitor and analyze monthly P&L reporting for region and develop action plans where appropriate
• Co-ordinate regular and timely regional team meetings and any team 1:1 meetings
• Lead and implement new initiatives, gaining buy-in from team members on why changes are positive, and ensure standards are maintained across your region
• Analyze client feedback, develop, and implement any training or change programs to improve the CX where appropriate; Continuously assess and identify opportunities to enhance client experience
• Lead and implement new initiatives in partnership with the support team, and ensure proper communication to team members within your region and execution
• Represent Removery brand and culture
• Inspire team growth through targeted performance management and individual development plans to promote an environment of accountability and engagement
• Monitor, measure, and hold teams accountable for execution of operational expectations

Position Requirements

• Passion for the tattoo removal industry and desire to grow the business with a focus on driving culture and engagement throughout the team
• Previous leadership experience overseeing multiple locations required
• Minimum 3 years’ business experience with focus on developing relationships, customer experience, business development, marketing and communications environments, and achieving positive operating results
• Natural talent for motivating, building, developing and leading diverse teams committed to helping others grow and develop in their role
• Successful track record of building teams and developing strong talent
• History of creating cultures of exceptional customer experience and operational excellence through the execution of goals and objectives
• Strong connectivity and understanding of client needs
• Develop and implement solutions, resourcefully
• Excellent Corporate communications and ability to work across teams
• Planning, prioritization and organizing skills
• Creative and proactive approach
• Empathetic toward team members and disciplined in achievement of goals
• Proven ability to develop, manage and implement new business initiatives and change programs
• Willingness and proven ability to be resourceful and solution-oriented
• Ability to work with minimal supervision and direction, and quick to learn
• Hardworking and committed to our brand goals and your team’s success
• Located in the Pacific NW area as a remote employee with flexible working hours. We are open to the Bay Area and Seattle. Also requires the ability and willingness to travel 50-75% of the time, with consecutive overnight stays, plus other opportunities on the east and west coasts!

Benefits

• Comprehensive Medical, Dental, and Vision with HRA option, STD and LTD
• 50K in Life Insurance, at no cost to you!
• Plus, the option to purchase more 120-hours of accrued, paid, vacation time
• Paid Parental Leave
• Eight (8) company paid holidays
• 8 hours of paid volunteer time per year
• Employee Emergency Fund to assist in times of financial hardship
• 401K with generous Company Match
• A Team Member Referral Bonus Program
• Employee Assistance Program – benefits to help you manage daily responsibilities
• Collaborative work environment with an amazing culture committed to diversity and inclusion
• Ongoing Comprehensive Training