Regional Manager, Northeast

Key Responsibilities

• Own revenue, labor efficiency, and KPI performance across all Northeast studios, driving accountability to targets at the studio and regional level.
• Ensure consistent adherence to Studs brand standards across staffing, scheduling, visual presentation, and guest experience in a geographically dispersed portfolio.
• Analyze studio-level results to identify performance gaps, develop corrective action plans, and prioritize resource allocation across markets.
• Partner cross-functionally on new studio openings, local operational initiatives, and regional rollout of HQ-led programs.
• Manage, coach, and develop Studio Managers across the region to deliver strong team performance, engagement, and retention.
• Build leadership bench strength across markets; identify and develop internal talent for future growth roles as the region expands.
• Partner with People, Retail Training, and Piercing Education teams to ensure onboarding, development, and performance management programs land effectively across a distributed team.
• Model and reinforce a culture of accountability, inclusion, and feedback consistent with Studs values and leadership expectations.
• Serve as the field voice for the Northeast in HQ-level planning, providing grounded operational perspective across a diverse market portfolio.
• Collaborate with Finance and Retail Ops on labor planning, headcount alignment, and P&L management across 8+ studios.
• Support new studio openings across the region, providing pre-open field leadership, talent readiness, and post-open stabilization.
• Lead regional business reviews, talent calibration, and communication cascades across a geographically distributed team.

Requirements

• 7+ years of multi-unit retail leadership experience, ideally in service-driven or experiential environments (e.g., beauty, hospitality, or specialty retail).
• Demonstrated success managing P&L, labor %, and revenue growth across geographically dispersed markets.
• Strong track record in leadership development, coaching, and building high-performing teams in remote or distributed environments.
• Excellent organizational and communication skills; able to influence and collaborate across functions and levels without in-person proximity to HQ.