Regional Manager - North California

Location: Northern California – Hybrid Schedule with two remote days.

Schedule

Monday–Friday, 8:30 AM – 5:00 PM

Pay

$70,000 - $85,000 + 10% Annual Bonus

Responsibilities

• Lead and develop a team of Hearing Care Coordinators including recruitment, hiring, and ongoing performance management
• Up to 60% travel in Santa Rosa, San Jose, Oakland, Pleasanton, and surrounding areas
• Observe, explain, and coach on scheduled evaluations, capacity, and demand
• Address performance issues proactively, providing coaching and conducting annual performance appraisals
• Review and ensure accuracy in regional collections and transactions
• Supervise clinic inventory control processes
• Oversee the insurance process and proper completion of patient Benefit Checks
• Monitor and evaluate transactional compliance and duplication
• Provide comprehensive training to HCCs beyond initial onboarding and create mentoring partnerships amongst peers in the region
• Approve employee PTO and manage timecards in the ADP system
• Facilitate smooth onboarding and provide ongoing training and support of new HCCs
• Serve as a subject matter expert on company systems, processes, and policies & procedures
• Proactively address process issues and errors, ensuring HCCs adhere to SOPs; recognize trending errors and promptly follow up
• Cultivate strong relationships and provide support for HCCs, fostering effective communication between Sr. HCC and the HCCs
• Coordinate, coach, and mentor at community events
• Champion the company vision, mission, and values, promoting team morale around these initiatives
• Operate in compliance with all local, state, and Federal laws as well as company policy and compliance standards
• Assess the potential ROI of local events considering demographics, engagement, and attendance
• Drive performance success by achieving KPIs related to demand for HCC accountable activities
• Effectively manage calendars and capacity, utilizing financial dashboards to review scheduled and completed evaluation targets
• Train HCCs on best practices for local area marketing activities and attend events to oversee operations, including support for Better Hearing Events (BHEs)
• Identify and evaluate local partnerships and provide business cases on potential ROI and opportunities
• Train HCCs on centrally driven marketing campaigns and how to handle responses and patients
• Conduct regular marketing training for HCCs
• Ensure marketing materials and practices in centers are current and on-brand
• Report to marketing on a monthly basis on region as well as KPIs
• Drive sustainable engagement by leading the region’s yearly Engagement Survey (HearMe) and implement strategies for improvement
• Other duties and responsibilities as assigned

Requirements

• Bachelor’s Degree preferred
• Prior experience/knowledge with hearing aids is a plus
• Professional verbal and written communication skills
• Strong relationship-building skills with customers, physicians, and clinical staff
• Experience with multiple EMR systems is a plus (RBS)
• Experience with Microsoft Office and Outlook
• Knowledge of HIPAA regulations
• Ability to exhibit empathy
• 2+ years in a healthcare environment is preferred
• Previous management experience preferred
• Previous training experience is preferred
• Previous customer service experience required