Regional Manager - Field Services

About the role

Reports to: Manager of Field Services. Cooperates with: Field Services Supervisors, Technicians, Training, Engineering, Production, Sales, Project Management, Customers, Safety/EHS, Human Resources.

Responsible for leading the performance, safety, quality, and customer readiness of Field Services operations within an assigned region. The Regional Field Services Manager provides direct leadership to regional supervisors and field service personnel, ensuring technician work is planned, executed, documented, and completed in alignment with MIRATECH expectations. This role supports regional staffing, technician development, customer issue resolution, job readiness, commissioning quality, compliance, and operational improvement while maintaining strong alignment with the Manager of Field Services and cross-functional partners.

Responsibilities

• Lead regional Field Services operations to ensure safe, efficient, and high-quality execution of commissioning, service, maintenance, repair, and customer support activities.
• Provide direct leadership, coaching, and accountability for Field Services Supervisors and regional team members, ensuring expectations are clear and consistently reinforced.
• Partner with the Manager of Field Services to execute regional staffing plans, workload balancing, regionalization initiatives, technician development plans, and long-term operational improvements.
• Drive a strong safety culture by reinforcing EHS expectations, supporting incident prevention, ensuring jobsite readiness, and following through on safety observations, corrective actions, and compliance requirements.
• Ensure customer requests, job schedules, site readiness, pre-trip planning, and field execution needs are proactively coordinated so technicians arrive prepared and customer commitments are met.
• Monitor regional performance metrics, including technician utilization, schedule adherence, quality of completion, first-time fix performance, documentation compliance, backlog, customer responsiveness, and cost awareness.
• Support the Technician Certification Program by reinforcing training expectations, identifying skill gaps, coordinating evaluator support, and ensuring technicians continue progressing toward defined competency levels.
• Review and improve field documentation quality, including service reports, commissioning closeout information, as-left documentation, issue escalation details, and required customer