Regional Manager, Customer Experience and Success

About Dash0

Dash0 is an innovative company focused on defining the future of observability. We are OpenTelemetry-native, developing a user-friendly platform that eliminates vendor lock-in and reduces unnecessary complexity. Our mission is to provide transparent pricing and cost-control features, making our solutions accessible to developers everywhere.

The Opportunity

We are currently seeking a Regional Manager, Customer Experience and Success to join our dynamic team. This role combines strategic planning, team development, and direct customer interaction. The Regional Manager will oversee the technical customer function across the United States, aligning with global sales and marketing goals.

What You'll Do

• Define and execute the Customer Experience and Success coverage model for the US region, aligned with global Sales and go-to-market objectives.
• Recruit, onboard, and develop Customer Experience and Success professionals, establishing clear standards for technical excellence and structured coaching.
• Personally manage complex enterprise accounts through the full engagement cycle — proof of concept, commercial close, and into production adoption.
• Monitor performance metrics across the full customer lifecycle, including technical win rates, POC conversion, onboarding velocity, adoption depth, and retention.
• Serve as the senior technical escalation point for the regional team on complex architectural, commercial, or organizational challenges.
• Partner with Enterprise Account Executives on account strategy, ensuring Customer Experience and Success contributes as an equal function throughout the engagement.
• Own capacity planning for the function, including headcount forecasting, hiring timelines, and coverage gap analysis.

What You Bring

• 5+ years of experience in Solutions Architecture, Sales Engineering, or Customer Success, including at least 2 years leading a technical customer-facing team.
• Deep expertise in observability, distributed systems, or cloud-native infrastructure, with specific proficiency in Kubernetes and OpenTelemetry.
• Proven success in complex enterprise proof-of-concept engagements, with the ability to guide customers through to sustained adoption.
• Ability to engage credibly with both engineering stakeholders and executive decision-makers, adapting communication style accordingly.
• A disciplined approach to hiring and a demonstrated commitment to developing direct reports.
• Prior experience in an early-stage or high-growth environment, with the ability to build structure and process from scratch.

Nice to Have

• Practical experience with OpenTelemetry instrumentation, collector configuration, or telemetry pipeline design.
• Background in site reliability engineering, platform engineering, or DevOps.
• Experience engaging technically or commercially with Datadog, New Relic, Dynatrace, or Honeycomb.

Why Dash0

This is a unique opportunity to help build a generational company. Dash0 is backed by top-tier investors including Balderton Capital, Accel, and Cherry Ventures, and led by a founding team with decades of experience in observability. We are in the middle of a massive growth phase after our Series B funding round, and we are just getting started. If you are looking for a place where a great product meets great people, where momentum is real and your impact is visible from day one, this is it.

What we offer

• Competitive salary & meaningful equity participation — you’ll own part of what you’re building.
• Flexible, remote-first work environment with offices in New York, Amsterdam, and Munich.
• $60/month phone & internet allowance.
• Location-specific benefits.
• Collaborative, fast-moving team culture with a builder mindset.
• A clear path for career growth and development.
• Direct access to founders and leadership.

Compensation Range

$250K - $300K