Regional Manager (Contract Role)

About the role

The Regional Manager oversees the entire operations of a housing community portfolio. Key responsibilities include managing personnel, leasing, maintenance, financials, and administrative tasks. The role involves travel and requires a strong understanding of Fair Housing Laws and OSHA requirements.

Responsibilities

• Use consistent techniques and company directives to screen, hire, train, coach, and develop on-site staff
• Ensure effectiveness of staff through ongoing training, coaching, counseling, and guidance in compliance with Asset training benchmarks
• Deal effectively and consistently with performance problems; document adequately, communicate with direct supervisor and HR and terminate appropriately when necessary
• Prepare request for a salary increase for Community Manager and assist with other team members if necessary; sign off on all requests from the site
• Audit all counseling statements, written evaluations, and salary requests for review to the Regional & Senior Vice President and deliver to the Human Resource department
• Approve all timesheets and ensure hours indicated are correct, vacation and sick time reported, and signatures available
• Deal effectively and consistently with performance problems; document adequately, communicate with Regional & Senior Vice President and HR and terminate appropriately when necessary
• Promote harmony and quality job performance of staff through support and effective leadership
• Ensure staff compliance and consistency with Company policies and procedures
• Achieve the highest possible net operating income through the implementation of effective cost control and revenue & leasing improvement; identify trends and recommend strategies and adjustments
• Develop yearly operating budgets/forecasts
• Provide monthly written evaluation of income and expense line items that are significantly over budget
• Maintain property appearance and ensure repairs are noted and completed on a timely basis (this requires regular property inspections and tours)
• Plan for and utilize property resources, equipment and supplies economically (i.e., obtaining bids/pricing from vendors, suppliers, and contractors, dealing with inadequate service, etc.)
• Give direction to and monitor maintenance, construction, and rehabilitation activities to ensure quality and expediency (i.e., “walk” units to ensure make-ready and work orders are completed)
• Develop yearly marketing plan and utilize marketing strategies & systems
• Provide marketing strategy to generate rentals or for rent increases
• Ensure staff leasing techniques are effective in obtaining closure, follow up procedures met, signing/documentation of leases, and reporting systems are accurate and up to date
• Develop and implement resident retention programs (i.e., resident functions, special promotions, monthly newsletter, etc.)
• Assist with the emergency team for the property; ensures proper response and handling of all property emergencies with staff, residents, buildings, etc. within company guidelines to minimize liability
• Maintain excellent customer service and monitor service request turnaround and responsiveness of maintenance staff
• Travel this position entails travel, estimated at 25-50% of work time annually. Travel may be required for property visits, conferences, training sessions, or other business-related activities

Requirements

• High School Diploma or Equivalent
• Bachelor’s degree preferred or four years experience in the housing industry; or one to two years related experience and/or training; or equivalent combination of education and experience
• Certified Apartment Manager (CAM) or Accredited Resident Manager (ARM) preferred
• Ability to understand and perform all on-site software functions; basic computer skills required
• Basic knowledge of Fair Housing Laws and OSHA requirements

Qualifications

• Must have basic knowledge of Fair Housing Laws and OSHA requirements

Skills

• Strong leadership and interpersonal skills
• Excellent communication and problem-solving abilities
• Proficient in Microsoft Office Suite
• Knowledge of Fair Housing Laws and OSHA requirements

Benefits

Asset Living offers a comprehensive benefits package which includes health insurance, retirement plans, paid time off, and more. Specific details are subject to change and are contingent upon eligibility criteria.

Pay

Reasonable estimate of the compensation range for this role: $110,000 - $125,000 USD

Schedule

This is a full-time position with some flexibility in scheduling. The Regional Manager will be required to travel approximately 25-50% of the time annually.