Regional Manager (Central Florida)

About the role

The Regional Manager reports directly to the Vice President of Retail Operations and oversees the operations and personnel of multiple college retail bookstores within their assigned region. This individual will be responsible for driving financial performance, operational excellence, and superior customer service.

Responsibilities

• Oversee store managers within the designated region.
• Maintain sufficient course material inventory levels throughout each academic term.
• Maintain appropriate general merchandise inventory levels aligned with budgetary needs.
• Foster effective communication with department chairpersons, faculty, and publishers regarding book orders.
• Ensure store cleanliness and the professional appearance of personnel.
• Develop and oversee budgets for stores within the assigned region.
• Monitor and analyze financial reports on a weekly and monthly basis to ensure fiscal health.
• Prepare weekly financial “snapshot” reports for each store.
• Make strategic financial decisions to protect company assets.
• Build and maintain strong relationships with campus administrators by meeting with them at least four times per year.
• Participate in outreach efforts to attract prospective customers.
• Ensure store appearance and customer service standards align with company expectations to foster positive impressions.
• Recruit, hire, train, and retain qualified staff in accordance with company guidelines and budgets.
• Provide ongoing training and development to store personnel.
• Lead and mentor store managers to enhance operational efficiency and employee engagement.

Requirements

• 3-5 years of management experience in a multi-unit college bookstore or retail operation.
• Proven success in retail management, including profitability, budgeting, merchandising, promotions, and staffing.
• Experience in textbook procurement and inventory management is a plus.

Skills & Competencies

• Ability to travel extensively as needed.
• Strong analytical and problem-solving skills.
• Excellent team-building and leadership abilities.
• Effective mentoring and coaching capabilities.
• Strong administrative and organizational skills with attention to detail.
• Basic accounting proficiency.
• Exceptional verbal and written communication skills.

Qualifications

• Bachelor's degree.

Benefits

Our benefits are all aimed at supporting a healthy work-life balance and cultivating a company culture where you can bring your whole, human self to work. Here's what we offer:

• Paid time off, wellness days and public holidays.
• 401(k) plan.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Life insurance.
• Flexible Spending Account.
• Company-wide bonus scheme.