Regional Manager

Waterton has grown from a small startup to a nationally recognized real estate investment and management firm. For 25 years, we’ve remained passionate about delivering an incredible Resident Experience by offering an extraordinary experience for our talented associates. We value performance that exceeds expectations and are committed to Investor, Guest, and Resident service excellence.

About the role

The Regional Manager will manage all operational and financial aspects of an assigned portfolio of properties, which may include both Class A market-rate and affordable assets. This role works closely with Community Managers to ensure best operational practices, service standards, revenue growth, and compliance with company policies.

Responsibilities

• Monitor all property operations, including leasing, collections, resident services, maintenance, administration, and policy compliance to support community goals.
• Prepare, implement, and meet annual operating and capital budgets/forecasts for assigned communities, ensuring accurate and timely financial reporting, including accounts payable and receivable.
• Hire, train, coach, and mentor Community Managers, using strong communication and organizational skills to keep teams and stakeholders informed.
• Grow and develop successors and manage site-level associate performance challenges.
• Champion "Resitality" by thinking like an owner, exceeding resident and customer expectations, and resolving sensitive issues.
• Build relationships with local and regional vendors to manage maintenance issues and property improvement projects.
• Stay current on and adhere to all local, state, and federal laws, including Fair Housing, ADA, and Section 504 (FHAA) regulations.
• Contribute to departmental and organizational goals, including process improvement and refining Standard Operating Procedures (SOPs).
• Travel occasionally, including to the corporate office in Chicago, IL, sometimes with short notice.

Requirements

• Bachelor’s degree, preferably in real estate, business, marketing, or finance; an advanced degree is a plus.
• Minimum of five (5) years of multi-site property management experience in commercial real estate or multi-family.
• CPM designation or commensurate experience demonstrating a high level of competency in multi-family property management.
• Project-based Section 8 experience is a plus.
• Strong communication skills, with the ability to manage relationships, build rapport, and motivate teams.
• Experience hiring, retaining, and developing top talent, including managing human resources concerns at the site level.
• Proficiency in financial reporting, company financials, and key financial metrics for success.
• Entrepreneurial mindset with a focus on building a strong business and challenging the status quo.
• Ability to resolve resident and manager concerns with tact and empathy.

Benefits

• Competitive compensation and incentive program participation.
• Full suite of benefits, including Medical, Dental, Life, Disability, and pet insurance.
• 401k with company match.
• Generous paid time off, volunteer time off, and paid holidays.
• Industry-leading 12 weeks paid parental leave.
• Commitment to lifelong learning, including internal and external trainings and tuition reimbursement.

Pay

The typical base salary hiring range for this role is $110,000.00–$148,000.00 per year, plus bonus program participation. The pay range is approximate and may vary based on experience, certifications, education, and other job-related factors.