Regional Manager

Waterton has grown from humble beginnings to a nationally recognized real estate investment and management firm. For 30 years, we’ve remained passionate about delivering an incredible Resident Experience by offering an extraordinary experience for our talented associates. We value performance that exceeds expectations and are committed to Investor, Guest, and Resident service excellence.

About the role

The Regional Manager will play a critical role in managing our portfolio strategy locally, overseeing all operational and financial aspects of an assigned portfolio of properties (may contain both Class A market-rate and affordable assets). You will work closely with Community Managers to ensure best operational practices, service standards, revenue growth, and compliance with company policies.

Responsibilities

• Monitor all property operations, including leasing, collections, resident services, maintenance, administration, and policy compliance to support community goals.
• Prepare, implement, and meet annual operating and capital budgets/forecasts for assigned communities, ensuring accurate and timely financial reporting, accounts payable, and receivable.
• Hire, train, coach, and mentor Community Managers, using strong communication and organizational skills to keep teams and stakeholders informed. Develop successors and manage site-level performance challenges.
• Champion "Resitality" by thinking like an owner, exceeding resident and customer expectations, and resolving sensitive issues with tact and empathy.
• Build and maintain relationships with local and regional vendors to address maintenance issues and manage property improvement projects. Stay informed on the talent market to position and grow top talent.
• Ensure compliance with all local, state, and federal laws, including Fair Housing, ADA, and Section 504 (FHAA) regulations.
• Collaborate as a teammate to create and deliver departmental and organizational goals, sharing best practices for process improvement and refining Standard Operating Procedures (SOPs).

Requirements

• Bachelor’s degree, preferably in real estate, business, marketing, or finance; an advanced degree is a plus.
• Minimum of five (5) years of multi-site property management experience in commercial real estate or multi-family.
• CPM designation or commensurate experience demonstrating a high level of competency in multi-family property management. Project-based Section 8 experience is a plus.
• Strong communication skills, with the ability to manage relationships, build rapport, and motivate teams. Proven ability to conduct onsite tours with owners, investors, and residents.
• Experience hiring, retaining, and developing talent, with the ability to manage human resources concerns at the site level.
• Proficiency in financial reporting, understanding company financials, and key success metrics.
• Entrepreneurial mindset with a drive to build a strong business while challenging the status quo to meet company and resident needs.
• Ability to travel, occasionally with short notice, including trips to the corporate office in Chicago, IL.

Benefits

• Competitive compensation and incentive program participation.
• Full suite of benefits, including Medical, Dental, Life, Disability, and pet insurance.
• 401k with company match.
• Generous paid time off, volunteer time off, and paid holidays.
• Industry-leading 12 weeks of paid parental leave.
• Commitment to lifelong learning, including internal and external trainings and tuition reimbursement.

Pay

The typical base salary hiring range for this role is $110,000.00–$140,000.00 per year, plus bonus program participation. The pay range is base pay only and does not include additional compensation or bonuses.