Regional Manager

TREK Development Group is a Pittsburgh-based real estate development firm specializing in building innovative and sustainable communities. Our mission is to Create Value, Enhance Lives and Strengthen Communities. We offer a flexible 40-hour work week and believe the right cultural fit is just as important as possessing the skills and qualifications for the job. Our core values—Aesthetics, Alignment, Collaboration, Compassion, Inclusiveness, Quality, Commitment, Empathy, Humility, Integrity, and Responsibility—are embodied in our Hospitality Covenant, which guides our daily practices: treating everyone with kindness, taking care of our shared spaces, and helping each other achieve goals.

About the role

Under the direction of the Director of Property Management, the Regional Manager is responsible for the full ownership of an assigned portfolio of affordable properties in and surrounding Pittsburgh, PA. This role serves as the primary point of contact for escalated resident concerns, emergency situations (including on-call duties), and proactive resolution of site-level issues. The Regional Manager collaborates with internal departments to ensure seamless portfolio performance and compliance with governing regulations.

Responsibilities

• Lead, coach, and inspire site teams to meet KPIs for occupancy, rent collection, compliance, maintenance, renewals, and resident satisfaction
• Set clear expectations and provide ongoing mentorship, feedback, and accountability
• Serve as a role model for TREK’s values and Hospitality Covenant
• Cultivate a high-performance team prepared for growth, change, and new opportunities
• Maintain confidentiality on sensitive information
• Remain accountable to Owners, Co-Presidents, TREK department heads, and governing agencies (e.g., HUD)
• Create innovative and goal-oriented management plans for District and Community Managers and staff
• Assist the Director of PM in preparing and implementing schedules for major and long-term physical improvements, including preventative maintenance and NSPIRE Protocols
• Provide support to on-site personnel responsible for day-to-day operation and maintenance of assigned properties
• Oversee collection of income and management of expenses, including tenant receivables and site reports, to maximize economic benefit
• Inspect properties (site files, interior/exterior of buildings, building systems, and rentable space) annually; prepare a schedule of visits at the beginning of each year
• Ensure compliance with TREK SOP and all governing regulations, codes, and laws, including state and local authorities
• Cooperate with municipal and community agencies
• Administer and train staff to follow all aspects of TREK Policies & Procedures
• Maintain good resident relations by overseeing actions of District and Community Managers and property staff
• Prepare reports, Weekly Notes, and respond to requests for information in a timely manner
• Prepare initial and follow-up correspondence on all matters relating to managed properties
• Maintain records in a timely and organized manner
• Attend and pass advanced educational courses and seminars as required by the corporate office
• Own the financial performance of each property; monitor budgets, control costs, and maximize revenue
• Conduct monthly financial reviews with site teams; identify issues, provide coaching, and create improvement plans
• Lead monthly financial meetings with the VP of Management Operations to report on portfolio performance, budget variances, and improvement strategies
• Guide preparation of annual budgets and lead teams toward financial break-even or better
• Submit weekly reports summarizing property performance, issues, and key actions taken
• Ensure accurate and timely submission of all operational reports and documentation
• Assist District and Community Managers in preparation for Management Occupancy Reviews and NSPIRE Inspections
• Evaluate building expenses and ensure quality of workmanship
• Act as the primary point of contact for complex or escalated resident issues across the portfolio
• Ensure timely and thoughtful resolution of resident concerns in alignment with TREK’s standards and values
• Respond to and manage emergency situations, including after-hours needs (on-call participation is required)
• Project manage complex or cross-departmental issues at the site level, ensuring problems are tracked, supported, and resolved with clear communication and accountability
• Anticipate Property Management Department needs and establish priorities and courses of action to meet objectives
• Communicate clearly and concisely via verbal or written form with on-site employees and other groups
• Direct the development and execution of approved Affirmative Fair Housing Marketing Plans for each property
• Respond to all requests made by the corporate office within 24 hours
• Ensure compliance with HUD 4350.1 and 4350.3 handbooks, HUD form 9834, LIHTC (Low Income Housing Tax Credit), and Management Occupancy standards
• Write timely Employee Performance Reviews with emphasis on training and goal setting
• Train staff on the correct use of RealPage property management software
• Ensure all interviews are conducted in accordance with governing law and TREK Hiring Standards
• Attend work with regularity and punctuality
• Work closely with compliance, facilities, training, marketing, HR, and finance departments to ensure seamless portfolio performance
• Maintain up-to-date market knowledge to guide leasing, pricing, and competitive positioning
• Collaborate with internal teams to resolve issues related to staffing, vendor performance, capital projects, and compliance follow-up
• Develop and maintain an effective organization through appropriate training, goal setting, supervision, and motivation of all on-site staff, including Community Managers, Assistant Managers, Maintenance Technicians, and Vendors
• Perform position-specific errands (e.g., picking up office supplies) as needed

Requirements

• Bachelor’s degree or equivalent experience
• 7+ years of progressive responsibility in property, hospitality, or retail management
• 5+ years of multi-site management experience in affordable housing communities
• Proven track record of leading successful site teams and achieving financial and operational goals
• Thorough working knowledge of HUD 4350.1, 4350.3 handbooks, HUD form 9834, and LIHTC (Low Income Housing Tax Credit) programs
• Real estate license preferred (or required by state law)
• Industry certifications such as Certified Property Manager or Accredited Apartment Manager are a plus
• Excellent verbal and written communication skills
• Strong judgment and problem-solving abilities; trusted to make decisions aligned with organizational values
• Highly organized, with demonstrated ability to manage multiple tasks and follow through to completion
• Financially savvy; experienced in budget analysis, variance reporting, and strategic planning
• Confident leader with empathy, presence, and a resident-focused mindset
• Proficiency in RealPage or similar property management software; strong Microsoft Office skills
• Valid Driver’s License and ability to abide by all pertinent state laws
• Ability to travel regularly to properties within the assigned region
• Comfortable working in office, field, and outdoor environments
• Ability to lift up to 20 lbs. and navigate stairs and uneven surfaces
• Must be available for on-call rotation and responsive to emergency needs
• Ability to work under deadlines and manage time independently

Benefits

• Medical, dental, and vision coverage
• Employer-paid long-term disability
• Employer-paid basic life insurance
• 401k with employer contribution
• Employee Assistance Program (EAP)