REGIONAL MANAGER

About the role

The Management Trust is a community association management company. We believe that building and maintaining a community takes more than just hammers and nails. It takes integrity, trust, experience, and support. Our success is based on the belief that effective management anticipates our clients’ needs, not merely reacts to them. We are a company of creative and committed individuals driven by grand aspirations and are proud to be the only 100% employee-owned community management firm in the nation. Our Employee Owners are encouraged to actively participate in growing our business by helping define best practices every day. It is in this spirit that we encourage you to explore this opportunity to join The Management Trust team.

This is a leadership opportunity for an experienced community association professional who is passionate about supervising, training, and developing a team of Community Association Managers to deliver a top notch customer experience to Association clients. The Regional Manager will support their Supervisor and Leadership team in regular check-ins with clients and team members, and oversees the output of their team in meeting client deliverables and internal standards.

Responsibilities

• Manages production levels of team and provides oversight to ensure all team members are meeting client deadlines
• Generally manages a team of 5-8, may or may not be supported by an Executive Community Manager or Team lead
• On occasion, may need to provide client support during absence of Community Managers
• Heavily supports the training of all levels of division portfolio management including the CAM, CAM AE, CAM ND, Sr. CAM, and ECAM roles, in system functions and processes
• In partnership with team, oversees all onboarding requirements and training plans for new team members
• Collaborate with other Department leaders to coordinate team building efforts, implement new initiatives, build employee engagement, and foster a continuous improvement mindset
• Holds recurring touch base meeting (1 on 1) with team members to oversee work product and remains proactive regarding client concerns
• Regularly reviews work product of team via available reporting, time tracking system, or board packets to ensure internal company requirements and contract standards are being followed
• Ability to assess personality and skill set of team members and assign client portfolio to fit client needs
• Conducts regular client touch base meetings and surveys to ensure optimal client satisfaction and retention
• May participate in marketing presentations with potential new clients
• Support client transitions (on/offboarding, CAM to CAM, developer control changes)
• May participate in Trust webinars or board training
• Respond to client concerns and issues of client satisfaction; bring items of concern to the attention of AVP of Community Management and/or Division Leadership Team
• Monitor attendance and schedules to ensure appropriate and adequate operating levels
• Review/approve online timekeeping per Company policy, and approve mileage and reimbursements per Division and Department policies and procedures
• Act as a conduit to bring operational concerns and issues from the team to the AVP of Community Management and/or Executive Team

Requirements

• 5+ years of Community Management experience
• Ability to identify and prioritize tasks
• Skilled communicator, able to support training and answer questions of team members
• Work independently, with little direction, and with accountability to Division Leadership for the end results achieved
• Demonstrate a positive attitude and ownership mentality; we believe in each employee can build his/her own future
• Ability to leverage all available resources to solve problems
• Ability to read and discern information from Association