Regional Manager

Essential Functions

• Oversee portfolio operations and ensure consistency and quality standards across all sites.
• Implement and monitor company initiatives, policies, and systems, ensuring consistent adoption and follow-through at each property.
• Implement and maintain Standard Operating Procedures at the property level to enhance efficiency.
• Identify and standardize process improvements at the property level, adapting portfolio-wide standards to site-specific needs.

Financial Oversight

• Collaborate with Director and leadership to develop property budgets.
• Maintain the annual property budget for each site, from preparation through execution.
• Review budgets and monitor ongoing financial performance against plan.
• Improve NOI and profitability at the property level through revenue, expense, and operational initiatives.
• Manage and approve vendor relationships and site-level spending, including purchase orders and contracts.
• Support Director with developing leasing strategy, including renewal increases and occupancy targets, for each property.

Team Leadership

• Directly supervise Property Managers and their staff, including workload, scheduling, and day-to-day direction.
• Coach and mentor managers, providing ongoing and corrective coaching as needed following our standard process.
• Recruit, hire, onboard, and train property-level staff.
• Manage labor across sites, including staffing levels, scheduling, and labor cost control.
• Assess training needs, develop training plans for property teams and conducting training supported by Human Resources.
• Evaluate and manage employee performance, including formal performance reviews and corrective action.

Resident Relations

• Manage resident experience portfolio-wide, including handling escalated complaints and addressing recurring satisfaction themes.

Compliance and Risk Management

• Ensure regulatory compliance and manage operational risk, including Fair Housing, health and safety, and required life-safety inspections (fire systems, elevators, pools).
• Conduct audits and monitor compliance results, following up on findings until resolved.
• Conduct property visits and inspections on a regular cadence.
• Conduct capital inspections to assess capital project status and long-term asset condition.
• Own emergency planning and response for each site, including preparedness plans and incident coordination.

Reporting and Communication

• Monitor, track, and communicate outlined KPIs reflecting overall property performance.
• Communicate organizational priorities to property teams, ensuring alignment with company direction.
• Facilitate cross-team coordination between property teams and corporate departments.

Requirements

• Bachelor's degree.
• Proven experience (5+ years) in property management.
• At least 3 years in a multi-site or supervisory capacity.
• Demonstrated experience owning property-level budgets and driving NOI performance.
• Working knowledge of Fair Housing laws and other applicable federal, state, and local housing regulations.
• Experience with capital planning, capital inspections, or major asset condition assessments.
• Experience developing or executing emergency preparedness and incident response plans.
• Strong knowledge of property management software, lease agreements, and real estate regulations.
• Excellent leadership, communication, and problem-solving skills.
• Ability to travel frequently between properties.

Preferred Skills

• Certified Property Manager (CPM), Accredited Residential Manager (ARM), or similar certification.
• Strong financial acumen and ability to develop and manage property budgets.
• Proven ability to manage labor costs and staffing levels across multiple sites.
• Experience designing or delivering staff training programs.
• Experience managing a diverse portfolio, including residential, commercial, and mixed-use properties.

Physical Requirements

• Ability to speak, read, write, and understand the English language.
• Ability to lift objects weighing 25 lbs. without the assistance of tools or devices.
• Prolonged periods of standing and walking.
• Able to walk the property and show units without assistance, including walking up two flights of stairs or between buildings on the property.
• Prolonged periods sitting at a desk and working on a computer.

Benefits and Compensation

$75,000 to $90,000 annually
Medical, Dental, and Vision Insurance
Life Insurance
401k with Match
Paid Time Off
Company Paid Holidays
Referral Program