Regional Manager

About the role

The Regional Manager drives results and oversees the operations for a region. This pivotal leader in the Sunglass Hut organization leads store teams by setting goals, creating strategies, and developing talent for the region. The Regional Manager supports the team to succeed on all measures - including business performance, customer satisfaction, associate development, and flawless execution of the retail operations and brand standards. The Regional Manager is an actively engaged leader of leaders of the Sunglass Hut team, and drives superior performance and professional development. The Regional Manager delivers upward communication of trends and patterns that are affecting the region.

Responsibilities

• Partners with store teams to deliver Sunglass Hut business objectives
• Analyzes business trends to identify behavioral opportunities and/or gaps to drive results
• Creates an environment of shared wins through coaching, developing, mentoring, and inspiring the team to enhance region performance
• Networks, recruits, and hires top talent to deliver the brand experience
• Inspires team growth through individual development plans to promote an environment of accountability through performance management
• Creates a fun, inspiring, and inclusive work environment that reflects the culture of the brand
• Creates an EMOTIONAL CONNECTION through consistent delivery of the Store Visit Road Map during every touch point
• Promotes an environment that encourages positive customer interactions through flawless delivery of The Sunglass Hut Experience
• Leverages customer feedback to coach the region team to further enhance the customer experience
• Builds and protects the integrity and essence of the Sunglass Hut Brand and the brands we represent
• Stays adept at knowing the product and staying curious on new merchandise and fashion trends
• Motivates, coaches, and inspires the team to ensure they are the best possible brand ambassadors
• Sets clear expectations and consistently follows up
• Monitors, measures, and holds the team accountable for execution of operational expectations
• Consistently coaches and develops to ensure retail excellence

Qualifications

• Bachelor's degree or equivalent experience
• 5+ years of previous leadership experience

Preferred Qualifications

• 2+ years of multi-unit experience

Benefits

• Health care
• Retirement savings
• Paid time off/vacation
• Various employee discounts
• Competitive bonus and/or commission plan