Regional Manager

Summit Property Management is seeking a highly skilled and results‑driven Regional Manager to oversee a portfolio of multi‑family communities. The role serves as a key liaison between ownership groups, asset managers, and onsite teams to ensure operational, financial, and resident‑satisfaction goals are met.

Responsibilities

• Provide direct leadership and support to Property Managers across a designated regional portfolio.
• Drive operational performance to meet or exceed ownership/investor expectations.
• Develop and execute turnaround strategies for underperforming or troubled assets.
• Monitor property financials, including rent collections, expense management, and variance reporting.
• Ensure timely and accurate reporting to ownership groups, asset managers, and executive leadership.
• Maintain strong customer service standards to maximize resident retention and community reputation.
• Train, mentor, and develop onsite management teams to ensure consistency in policies, procedures, and performance.
• Conduct regular property visits to assess physical conditions, operational practices, and compliance adherence.
• Partner with accounting and asset management to ensure accuracy of budgets, forecasts, and collections.
• Lead and support marketing, leasing, and resident engagement initiatives to drive occupancy.
• Collaborate with ownership and investors on strategy, financial goals, and capital improvements.
• Enforce company policies and promote a positive, team‑oriented culture.

Minimum Qualifications

• 5+ years of regional manager experience in the multi‑family housing industry.
• Proven success in asset recovery, turnaround strategies, and operational improvement.
• Demonstrated track record of effective collections management and improving delinquency metrics.
• Excellent leadership, coaching, and communication skills with the ability to manage diverse teams.
• Strong financial acumen, including budgeting, forecasting, and investor reporting.
• Customer‑service focus with the ability to build trust and positive relationships with residents, staff, investors, and ownership groups.
• Proficiency in property management software (Yardi, RealPage, or similar).
• Ability to travel regularly within assigned portfolio.

Physical Demands

The position is periodically sedentary but requires mobility (e.g., climbing stairs or squatting) to tour and inspect apartments/communities. It involves sitting, walking, or standing for prolonged periods and stooping briefly. Some repetitive hand and wrist motion is associated with computer use.

Company Culture

Summit Property Management is committed to a workplace where employees feel valued and supported. Core values—care, capacity, character, and camaraderie—guide the organization and foster a positive, productive environment.