Regional Manager

About the role

At RPM, we’re in the business of extraordinary. We believe people-first is the way to success which is why we provide top industry pay, comprehensive benefits, and a path of upward mobility via career training and education. Join us and start your extraordinary journey today.

The Regional Manager (RM) oversees the operational and financial performance of a portfolio of properties. This role requires a hands-on leader who can drive team performance, maintain client relationships, and ensure the successful execution of business strategies to align with company objectives.

Responsibilities

• Oversee the recruitment and interview process for all site-level positions within the portfolio, ensuring proper approvals and alignment with company hiring standards.
• Conduct regular team meetings, 1-on-1 coaching sessions, and annual performance reviews to mentor, develop, and manage team members effectively.
• Coordinate with the HR team on HR issues to ensure compliance with HR policies and procedures, and provide conflict resolution as needed.
• Conduct onboarding, training, and mentoring of team members to ensure they have the necessary skills and knowledge to succeed.
• Perform site visits weekly, engage with team members, and schedule and host regular client calls.
• Serve as the primary client liaison, handling unscheduled client communications during business hours and ensuring timely follow-up after client visits and calls.
• Develop and execute business plans for each community, proactively strategizing on a weekly, monthly, and quarterly basis.
• Approve expense requests and manage expense reporting to align with budget expectations.
• Compile and analyze financial reporting, reviewing and approving purchase orders and invoices for accuracy and timely submission to clients.
• Conduct physical inspections of properties, including tour paths, models, vacant units, and maintenance shops, and perform routine preventive maintenance inspections.
• Ensure compliance with all company policies and procedures, particularly regarding procurement, financial practices, and vendor management.
• Oversee resident and vendor-related communications, ensuring timely resolution of issues.
• Monitor property marketing efforts, including reviewing property websites and advertising.

Requirements

• Bachelor's degree from a four-year college or university (experience may substitute for education).
• Four years in multifamily property management, with at least two years in a Community Manager role.
• 3rd party management experience.
• Knowledge of multifamily property management operations, respective markets, and industry trends.
• Knowledge of budgeting, financial reporting, and variance analysis.
• Skilled in organization with the ability to prioritize tasks, manage time effectively, and handle multiple projects simultaneously.
• Skilled in Microsoft Office Suite and Property Management Software such as Yardi.
• Skilled in Revenue Management Software, including LRO, AIRM, and Yieldstar.
• Ability to effectively communicate verbally and in writing.
• Ability to develop solutions and resolve challenges proactively.
• Ability to lead, mentor, and develop on-site teams.
• Ability to manage vendor relationships and negotiate contracts for cost control and operational efficiency.
• Ability to maintain positive client relationships.
• Ability to think strategically and implement business plans that align with financial goals and client expectations.

Qualifications

Physical Requirements

• May be required to sit or stand for extended periods of time.
• Must be able to read documents, computer screens, and data.
• Must be able to hear and understand verbal communications in person and over the phone or computer.
• May occasionally be required to lift or carry items such as files or office supplies weighing up to 15 pounds.
• Must be able to operate a computer, keyboard, mouse, and other office equipment.

Work Environment

This is a hybrid role, requiring the associate to work in one of our corporate or regional offices 4 days per week. The office is an open setting which may include bright lights, constant noises, and distractions.

Benefits

• Weekly pay for all associates working onsite at an apartment community.
• Comprehensive healthcare coverage available for all full-time, regular associates.
• Employer-paid employee assistance, mental health, and wellness programs.
• Ancillary benefits including critical illness, hospital indemnity, and accident insurance.
• 401(k) with robust company match.
• Opportunities for professional development, career growth, and role-based learning plans.
• Diversity, Equity, Inclusion and Belonging (DEIB) and multiple Employee Resource Groups (ERG).
• Paid time off plus floating holidays and volunteer days.
• Discounted Perks (Costco membership, movie tickets, health & wellness, entertainment & travel discounts).

Employment with RPM Living is contingent upon successful completion of a background check as local and federal state requires. A valid driver’s license is preferred; candidates without a license will be provided a liability waiver, as applicable.