Regional Manager

Greater Los Angeles Area The Regional Manager leads a region of 5-6 Big Blue Swim School locations and is accountable for their operational, financial, and guest-experience performance. This leader brings deep knowledge of pool and facility operations, front-desk service, lesson quality, and staff development, and ensures every school runs safely, professionally, and with the fun that defines the Big Blue brand. Salary Range: $95,000 - $110,000 annually The listed salary range represents the anticipated compensation for this role. Final offers will depend on a candidate’s experience and how closely their background aligns with the position requirements. Most new hires typically begin near the lower end of the range. Responsibilities Leadership and Team Development Lead, coach, and develop a Management Team, to deliver growth and consistently high service standards Provide ongoing leadership development and succession planning for school management teams Champion Big Blue culture and company values, with safety as the top priority Promote continuous training and skill-building for all school staff Complete required curriculum training in Big Blue teaching methods to effectively evaluate lesson quality and coach school leaders. Operations and Financial Performance Oversee daily operations across all schools in the region, including pool operations, customer experience, facility standards, and overall operational execution. Manage multi-site financial performance by monitoring P&L, facility budgets, variable payroll, management travel, and other expenses against budget. Coach Management Teams to understand financial and operational KPIs, identify trends, and develop action plans to meet performance goals and drive revenue growth. Review and approve orders and expenses in alignment with established budgets and company guidelines. Lesson Quality and Guest Experience Apply thorough knowledge of the Big Blue curriculum to evaluate lesson quality and coach leaders toward consistency across every location Ensure a positive, fun, and welcoming learning environment for every student and family Resolve customer concerns and facility issues promptly and professionally Site Visits and Audits Conduct school visits at least three times per week (Tuesday through Thursday) across the assigned region, ensuring regular coverage of all locations. Adjust visit cadence based on school performance, leadership needs, and operational concerns Document observations, communicate feedback, and follow up on agreed-upon action items Audit each location for operations, curriculum, and cleanliness once per quarter Benefits Medical, dental, vision and other health related benefits Comprehensive time off with three weeks of PTO and additional sick time Quarterly performance-based bonus opportunities 401(k) with company matching Training and professional development opportunities Free Big Blue swim lessons for family Requirements Significant previous management experience, including leading large teams Proven track record of optimizing financial performance and driving growth in a customer-facing organization Ability to analyze financial reports, KPIs, and other performance data to guide decision making Ability to provide high-level service and create a strong sense of community for the customer base Strong written and verbal communication skills Ability to multitask in a fast-paced environment Strong critical thinking skills and a proactive approach to problem-solving Certified Pool Operator (CPO) Certification (to be obtained upon hire) Ability to lift 30 lbs. and be on your feet for extended periods of time Regular travel within the region required We welcome people with different abilities, backgrounds, identities, and mindsets to join us. Big Blue Swim School is an equal opportunity employer for all employees and applicants without regard to race, color, religion, national origin, sex, gender identity, age, physical or mental ability, sexual orientation, marital status, veteran status, and genetic information. If you require reasonable accommodation during the application or hiring process due to a disability, please contact us at HR@bigblueswimschool.com.