Regional Manager
High-quality fresh chocolate — that's what Swiss chocolate manufacturer Läderach stands for. Founded in 1962, the family business now employs over 2,500 people from more than 80 countries across the group. The company's headquarters are located in the canton of Glarus, where we produce our fresh chocolates and develop new, innovative ideas in agile teams. The Retail business unit comprises more than 200 chocolateries in 21 countries, offering chocolate specialties and inviting customers to experience fresh chocolate in ever new ways.
Location: Dallas, TX (North America HQ). Region: Texas, Colorado, and Utah.
About the role
The Regional Manager will assume responsibility for the overall success of Läderach stores in the Midwest by setting targets, supervising store managers, and ensuring those targets are attained. The ideal candidate is skilled in managing diverse operations at a distance, possesses a strategic mindset, and excels in leadership. Strong financial and operational planning abilities are essential to ensure stores meet and exceed business development and efficiency expectations. The ultimate Regional Manager is a chocolate-lover with proven experience in effective retail shop and staff management.
Responsibilities
- Achieve sales goals and profit targets
- Monitor operational costs and maintain budget reports
- Liaise with Store Managers to monitor day-to-day store operations
- Support Store Managers with business-success matters, such as sales strategies and training staff in sales techniques
- Support Store Managers with personnel matters, including final-round interviews, termination decisions, conflict resolution, salary negotiations, seasonal headcount forecasting, and conducting performance appraisals
- Evaluate overall store performance by gathering, analyzing, and interpreting sales data
- Ensure stores operate legally and in conformity with company regulations, regional laws, and property requirements
- Prepare and report on sales numbers, personnel matters, inventory, results of company marketing initiatives, and systems implementation
- Prepare and review the annual budget for each store/region of responsibility
- Plan, evaluate, and optimize operations to be efficient and cost-effective
- Manage escalated customer issues, incident reports, and legal actions
- Ensure Läderach standards and procedures are followed
- Perform other duties as assigned by the President of Läderach North America
Requirements
- At least three (3) years of multi-unit management and leadership experience
- Degree in Business Administration or relevant field preferred
- Strong conceptual approach, strategic planning, and implementation skills
- Knowledge of the retail industry’s legal rules and guidelines (specific to the region)
- In-depth knowledge of diverse business functions and principles (Supply Chain, Finance, Customer Service, Marketing, HR)
- Proven experience managing large budgets and sales goals
- Ability to travel for role-related projects and events (70-80% travel requirement)
- Ability to cultivate an environment of mutual respect, courtesy, and good manners
- Strong work ethic and alignment with Läderach Company Values
- Flexibility to commute between stores of responsibility
- Valid driver’s license and ability to be on the road often is highly preferred
Benefits
- Competitive pay
- Medical: 80% contribution by Läderach for Employee-only plan and 50% contribution for Family Coverage plan(s)
- Dental and vision: 100% covered by Läderach
- Life insurance: Läderach covers up to $25k (option to go up to $150k)
- Optional 401(k) enrollment
- Employee assistance program
- Exciting working environment with motivated colleagues
- Position with lots of personal responsibility
- Opportunity to contribute fresh ideas
- Open and respectful feedback culture
- In-house and external training opportunities
- Unique career opportunities
- Generous discounts on our products
- Chocolate at work
- Free parking spaces