Regional Manager

About the Role

We’re seeking an experienced Regional Manager to join a highly skilled team and oversee a financially successful market of 5 to 10 Parks. The ideal candidate will have multi-unit management experience in a dynamic setting, with outstanding organizational, communication, and leadership skills. You will work closely with the Director of Operations and the executive team to strategize and develop long-term plans that drive productivity and success. The role involves leading a team of Park Managers and their employees, ensuring a Fun, Friendly, and CLEAN experience for guests in a safe environment.

Responsibilities

• Supervise and guide individual location managers/supervisors and employees.
• Support the day-to-day operations of multiple parks within the market.
• Conduct regular Park visits to assess performance and address operational issues.
• Develop and implement strategies to achieve revenue and profit targets.
• Conduct performance evaluations and implement improvement plans as needed.
• Foster effective communication channels between Parks and the Support Center.
• Monitor day-to-day operations to ensure compliance with safety regulations, company policies, and quality standards.
• Uphold a disciplined training approach aligned with our Learning and Development processes and policies.
• Implement and enforce best practices for customer service, ride/structure maintenance, food service, and other operational areas.
• Manage and conduct park assessments for all assigned locations.
• Responsible for meeting the market’s financial goals.
• Conduct interviews and hire management and staff when needed.
• Implement strategies to enhance customer satisfaction and loyalty.
• Discipline employees and terminate when policies are violated.
• Prepare and audit employee schedules.
• Oversee the timekeeping system and approve time off for Park Management.
• Manage and communicate with all vendors associated with the market.
• Ensure Open and Closing procedures are followed at all locations.
• Ensure rides and facilities are properly maintained and meet safety standards.
• Implement safety protocols and conduct regular safety audits.
• Coordinate with maintenance teams to address issues promptly.
• Ensure parks follow processes, policies, and compliance.
• Oversee park openings and closings via remote access.
• Conduct audits and participate in investigations alongside other departments.
• Conduct monthly Park assessments to ensure compliance, safety, and performance.
• Walk the floor regularly when visiting parks to monitor for unsafe hazards and ensure guests follow park rules and guidelines.
• Address customer complaints and concerns promptly and professionally.

Locations

• Greater Philadelphia Area: Cheltenham, PA; Warminster, PA; Collegeville, PA; Moorestown, NJ; Bear, DE
• DMV - DC, Maryland, and Virginia: Arundel, MD; Tysons Corner, VA; Forestville, MD; Manaport, VA

Physical Demands

• Stand, walk, bend, and twist constantly.
• Frequent travel throughout assigned markets.
• Work in noisy environments created by guests, such as children yelling and music.
• Tolerate a hectic work environment during peak hours.
• Work in a tight structure.
• Work weekends and holidays.

Benefits

• Health Insurance
• Voluntary Dental and Vision
• Voluntary Supplemental Accident and Hospital Insurance
• Employee Assistance Program (EAP)
• Voluntary Life Insurance
• Free Group Basic Life and AD&D Insurance
• Pet Insurance
• Recreational Discounts
• 401(k)

Requirements

• Strong understanding of operations, financial management, and customer service.
• Experience developing and implementing strategies for market growth and success.
• Proven leadership skills.
• Bachelor’s degree (or equivalent) in business administration or related field.
• Experience in developing Performance Improvement Plans and Action Plans.
• Strong working knowledge of data analysis and performance metrics, using business management software.
• Proven experience in a multi-unit role.
• Good communication skills, customer service skills, and strong conflict-resolution skills.