Regional Manager

About the role

Keystone Pacific Property Management, LLC is a prestigious property management firm headquartered in Irvine, CA, with offices throughout Northern and Southern California, Colorado, and Idaho. Since 1982, we have led the way in providing superior customer care for clients in planned-unit developments, condos, mixed-use, commercial, new project developments, large-scale onsite communities, and master-planned community associations.

The Regional Manager is responsible for leading change management activities that support strategic organizational goals and manage the portfolio of communities. This role supervises Directors at the Corporate office to ensure success in each group, operates as a business unit leader for their teams, and manages the book of business assigned to each. The Regional Manager supports sales and growth goals for the region by developing leads and supporting sales efforts, while maintaining client satisfaction and account retention. This position practices and adheres to Keystone’s Core Values, Mission, and Vision, and builds and manages teams effectively.

Responsibilities

• Partner with the association's Board of Directors and internal departments to adhere to the introductions and integrations of new programs, services, and initiatives.
• Establish and maintain positive relationships with homeowners, the Board of Directors, and internal departments to ensure a high level of customer service.
• Responsible for consistent client satisfaction and account retention.
• Responsible for planning department goals and directing team members to achieve results.
• Oversee and manage P&L and prepare the budget for their assigned team.
• Provides guidance and problem resolution for overall departmental success.
• Participate in the hiring process by interviewing potential team members.
• Ensures staff is kept informed regarding policies and procedures.
• Maintain knowledge and understanding of contracts between associations, vendors, and Keystone.
• Conduct on-site inspections as required contractually.
• Prepare Request for Proposal for bid solicitation and prepare/provide bid comparison analysis.
• Update Association communications and ensure current information is displayed on the association bulletin and website.
• Manage special projects as assigned.
• Practice and adhere to Keystone’s Core Values, Mission, and Vision.
• Perform any additional job duties as required by the supervisor.

Requirements

• Must possess a valid Driver’s License and maintain a clean DMV record.
• Must have reliable transportation and the ability to drive to and from communities.
• Supervisory experience is required.
• Solid knowledge of managing HOA community associations is required.
• Ability to lead others by mentorship and training.
• Excellent organizational and time management skills.
• Excellent customer service skills.
• Ability to prepare budgets and understand financial reports.
• Strong attention to detail.
• Ability to problem solve and remain calm during busy activity periods.
• Must maintain a professional demeanor.
• Excellent interpersonal skills.
• Strong verbal and written communication skills; able to effectively write and proofread newsletters.
• Verifiable references.
• Able to pass a background check.

Qualifications

• 5+ years of experience as a Community Association Manager.
• Must possess/maintain a CACM designation and/or PCAM designation.
• High School Diploma or GED required.
• Bachelor's degree in business or equivalent combination of education and experience.

Work Environment

The work environment and physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to sit, stand, and operate business equipment.
• Frequent use of telephone and headset.
• Ability to visit communities for meetings and inspect all areas of a property during site inspection.
• Typical office environment with low-level noise exposure.

Benefits

• Competitive Salary
• Hybrid and Flexible working arrangements
• Work-Life Balance
• Opportunities for Career Growth
• Training and Mentorship from Successful Leaders in the HOA Industry
• Support for Continued Education
• Cell Phone Stipend
• Mileage Reimbursement
• Medical (HMO and PPO), Dental, and Vision
• Flexible Spending Account
• Pet Insurance
• Pre-Paid Legal
• Employer Paid Basic Life/AD&D Insurance
• Voluntary Life and Short-Term Disability Insurance
• Free Employee Assistance Program
• 401(k) Retirement Plan with Company Match
• Financial and Health/Wellness Education
• Bereavement and Mandated Leave of Absence Applicable
• Paid Time Off (PTO)
• 12 Paid Holidays (Floating Holiday/Half Days/Early office closure before certain major holidays)

Pay

$120,000 - $125,000 Annually