Regional Manager

Position Summary

The Regional Manager is responsible for the overall financial, operational, and cultural performance of an assigned portfolio of apartment communities. This role partners closely with Community Managers, corporate leadership, and ownership groups to ensure strong occupancy, revenue growth, expense control, compliance, and team development. The Regional Manager sets the tone for leadership across the portfolio by modeling accountability, clarity, professionalism, and a commitment to Hawthorne’s Live It culture.

Job Functions

• Portfolio Leadership and Operational Oversight
  • Oversee performance of assigned communities across financial, operational, and service metrics
  • Conduct regular site visits to evaluate operations, apartment home presentation, team effectiveness, and compliance
  • Establish clear expectations for Community Managers and hold teams accountable to company standards
  • Support communities during staffing transitions, acquisitions, performance challenges, and growth initiatives
  • Reinforce Hawthorne policies, procedures, and operational consistency across the portfolio
• Financial Strategy and Performance Management
  • Review monthly financial statements, budgets, and variance reports
  • Partner with Community Managers to develop strategies that improve occupancy, rental income, and expense control
  • Lead annual budget preparation and forecasting
  • Monitor capital improvements and renovation projects
  • Participate in ownership reporting, financial reviews, and strategic planning discussions
• Talent Development and Leadership Coaching
  • Recruit, mentor, and develop Community Managers and onsite leaders
  • Conduct performance evaluations and provide structured feedback
  • Identify high potential team members and support succession planning
  • Promote leadership growth aligned with Hawthorne’s Career Path Program
• Compliance and Risk Management
  • Ensure adherence to company policies, management agreements, and regulatory requirements
  • Maintain discretion and confidentiality regarding personnel matters, financial data, and ownership communications
  • Support crisis management and emergency response planning
• Resident Experience And Brand Stewardship
  • Maintain high standards for apartment home presentation and customer service
  • Support reputation management through review monitoring and resident engagement
  • Champion Hawthorne’s Live It culture across the portfolio

Qual