Regional Manager

Provides strategic and operational leadership across multiple assigned market locations, overseeing both sales and operational performance to drive profitable growth, customer satisfaction, operational excellence, and market-level execution consistency. This role serves as the primary market business leader responsible for aligning lead generation, sales execution, operational delivery, customer experience, staffing, and financial performance.

Responsibilities

• Lead overall business performance across assigned market locations, ensuring alignment with company goals related to revenue growth, EBITDA performance, customer satisfaction, operational excellence, and market scalability.
• Serve as the primary market business owner responsible for integrating sales performance, operational execution, customer experience, staffing strategies, and financial outcomes.
• Direct and develop Sales Managers and Installation Managers to drive consistent execution, operational discipline, leadership accountability, and performance alignment across all locations.
• Execute market strategies designed to drive top-line revenue growth, margin improvement, operational efficiency, customer satisfaction, and long-term business performance.
• Foster a high-performance, entrepreneurial culture focused on accountability, teamwork, responsiveness, continuous improvement, and results.
• Ensure market leadership teams remain aligned around business priorities, operational standards, customer expectations, and organizational objectives.
• Utilize reporting, forecasting, analytics, and operational trends to improve decision-making, identify performance opportunities, and drive overall market effectiveness.
• Serve as the primary market integrator across Sales, Marketing, Call Center, CSS/Customer Support Services, and Operations to ensure alignment between lead generation, sales execution, installation capacity, customer experience, and market profitability.
• Drive daily operational connectivity and communication rhythms across functional teams to ensure business priorities, customer commitments, staffing alignment, operational readiness, and performance objectives remain synchronized.
• Partner closely with Marketing and Call Center leadership to improve lead generation effectiveness, appointment quality, market penetration, conversion performance, and return on marketing investment.
• Collaborate directly with CSS and Operations teams to proactively manage installation capacity, scheduling efficiency, customer responsiveness, service recovery, escalation management, and operational execution.
• Ensure strong cross-functional accountability and rapid issue resolution across the customer lifecycle while balancing sales growth with operational readiness and customer satisfaction.
• Lead market-level alignment discussions focused on staffing needs, operational bottlenecks, customer feedback, service performance, business trends, execution priorities, and continuous improvement opportunities.
• Create strong communication channels and operational partnerships across field leadership teams to improve responsiveness, execution consistency, scalability, and overall market performance.
• Drive sales performance and operational execution through effective leadership, coaching, communication, and performance management.
• Lead integrated sales leadership strategies with Sales Managers to improve lead conversion, recruiting effectiveness, onboarding, sales productivity, coaching effectiveness, and overall market sales performance.
• Lead synchronized operational execution with Installation Managers to improve installation efficiency, labor productivity, operational throughput, service responsiveness, installation quality, and cycle-time performance.
• Ensure staffing levels, operational resources, and leadership capabilities appropriately support customer demand, business growth, and operational execution requirements.
• Monitor key operational and financial metrics including sales performance, close rates, margins, job costs, cycle times, customer satisfaction, labor productivity, service performance, and accounts receivable trends.
• Drive operational discipline and execution consistency through clear expectations, accountability, communication, and performance follow-through.
• Identify operational barriers, execution gaps, and process improvement opportunities that enhance scalability, responsiveness, profitability, and customer outcomes.
• Champion exceptional customer experiences across all assigned markets and customer touchpoints.
• Ensure customer concerns, service-related issues, escalations, and operational challenges are addressed quickly, effectively, and professionally.
• Drive consistency in customer communication, installation quality, operational execution, scheduling practices, and service delivery standards.
• Ensure adherence to company operational processes, compliance requirements, service standards, and best practices.
• Promote a culture of urgency, accountability, responsiveness, and customer-centric decision-making.
• Identify and implement process improvements that improve efficiency, scalability, operational effectiveness, and overall customer satisfaction.
• Coach, mentor, and develop Sales Managers, Installation Managers, and emerging leaders across assigned markets.
• Build leadership capability, organizational depth, and succession bench strength within the business.
• Foster a positive, people-centric culture rooted in trust, accountability, communication, engagement, teamwork, and mutual respect.
• Support recruiting, onboarding, training, leadership development, and performance management initiatives across assigned locations.
• Drive employee engagement while reinforcing company culture, values, operational expectations, and leadership standards.
• Create an environment that encourages ownership, collaboration, adaptability, and continuous learning.
• Manage market-level financial performance including budgeting, forecasting, profitability management, labor optimization, and expense control.
• Drive accountability around revenue growth, margin performance, operational productivity, labor efficiency, and EBITDA contribution.
• Monitor market business trends, operational risks, staffing challenges, customer trends, and performance opportunities.
• Ensure operational discipline, execution consistency, and financial accountability across all assigned locations.
• Balance growth initiatives with operational capacity, staffing readiness, customer experience expectations, and profitability objectives.
• Maintain highly collaborative, daily working partnerships with Marketing, Call Center, CSS, Sales, and Operations teams to drive market growth, customer experience, operational readiness, and execution consistency.
• Ensure alignment between lead generation activities, sales capacity, installation execution, staffing levels, customer demand, and operational throughput across assigned markets.
• Partner proactively with operational and customer-facing teams to identify performance gaps, improve communication flow, remove operational barriers, and enhance overall market effectiveness.
• Drive shared accountability across cross-functional operational teams for revenue performance, cycle times, customer satisfaction, operational quality, service responsiveness, and execution excellence.
• Partner effectively with HR, Finance/Accounting, IT, Legal, and centralized support functions to ensure alignment with company policies, talent strategies, compliance requirements, reporting expectations, systems optimization, and organizational initiatives.
• Leverage centralized resources and functional expertise to support operational scalability, leadership development, employee engagement, organizational effectiveness, and market performance objectives.
• Support organizational change initiatives with resilience, adaptability, professionalism, and strong leadership presence.

Performance Expectations

• Achieve profitable revenue growth across assigned markets and locations.
• Deliver market EBITDA performance aligned with divisional expectations.
• Maintain high customer satisfaction and customer experience standards across all markets.
• Achieve operational cycle-time, installation efficiency, service responsiveness, and labor productivity KPIs.
• Maintain effective staffing levels, leadership stability, and organizational readiness across assigned markets.
• Drive employee engagement, leadership development, accountability, and team performance outcomes.
• Ensure operational consistency, execution discipline, compliance, and business alignment across all locations.
• Maintain strong operational alignment between marketing demand generation, sales execution, operational capacity, and customer experience outcomes.
• Drive measurable improvement in lead conversion, installation throughput, customer responsiveness, operational scalability, and market execution effectiveness.

Core Competencies

• Instills Trust
• Demonstrates Perseverance and Resilience
• Builds Effective Teams
• Drives Engagement
• Organizational Savvy
• Collaborates Effectively
• Cultivates Innovation and Entrepreneurship
• Business Insight and Strategic Thinking
• Directs Work with Enthusiasm and Purpose
• Ensures Accountability

Requirements

• Bachelor’s degree in Business, Operations, Management, or related field preferred.
• Minimum of 8–12 years of progressive leadership experience in multi-location operations, general management, sales leadership, or field operations leadership.
• Proven experience leading both B2C sales and operational teams within a high-performance, growth-oriented environment.
• Prior experience managing leaders and multiple locations/markets preferred.
• Strong background in sales, service, operations, home improvement, retail, or related industries preferred.

Benefits

• Medical, dental, vision, and disability coverage
• 401(k) retirement plan
• Flexible spending options

Pay

Total compensation pay range: $150,000 - $300,000