Regional Manager

About the role

The Regional Manager will lead CSS’ operations and maintenance of solar facilities in the region, ensuring the safe and timely completion of all service obligations within the portfolio.

Responsibilities

• Lead, mentor, and serve as technical expert for a group of 6-10 field technicians, fostering CSS' values and culture of safety and quality customer service.
• Provide routine, meaningful feedback to direct reports.
• Conduct and document regular training, skills verification, and QA/QC of the field team at least once per month.
• Oversee and manage all service obligations to meet on-time deliverables and excellent customer service.
• Coordinate emergency response and ensure 365-day coverage for emergency response guarantee; participate in a monthly on-call rotation.
• Create, schedule, assign, review, and approve work orders daily for all sites and equipment within the region.
• Plan annual preventative maintenance in the preceding year, including electrical and vegetation maintenance.
• Prepare field technicians for daily tasks, ensuring they have proper tools, materials, training, and skills to safely perform work.
• Remotely guide field technicians in troubleshooting and repair work as needed; be available to take technician phone calls 7 days a week, except during PTO.
• Direct and dispatch subcontractors as necessary.
• Manage company tools and resources, adhering to the business unit budget.
• Assist with the field technician hiring process and resource allocation.
• Administer and review skills assessments for current employees and potential hires.
• Order and account for parts and equipment via company inventory procedures; coordinate RMA processes with Account Management and Operations.
• Provide prompt email acknowledgment and follow-up.
• Review and approve personnel hours weekly, including temporary labor.
• Maintain technical expertise in solar O&M best practices, tools, techniques, and implementation of new practices.

Supervisory Responsibilities

• Supervise up to 10 field technicians.
• Supervise subcontractors.

Requirements

• 5 years of experience in utility solar PV.
• 3 years of service or project-oriented management experience.
• Working knowledge and experience operating under OSHA 1910.269 and NFPA 70E.
• Exemplary verbal and written communication skills.
• Team-oriented attitude with a focus on safety and staff development.
• Proficiency reading technical specification documents, site plans, and electrical schematics.
• General computer, network, and technology proficiency.

Physical Demands

• Must be able to lift up to 30 pounds frequently.

Work Environment

• Exposure to weather, extreme heat, or cold.
• Exposure to electrical hazards.

Benefits

• Performance bonus.
• 401(k) with 3% Company contribution.
• Medical insurance with the Company covering 80% of the employee premium and 20% of spouse and/or dependent premiums.
• Dental, vision, and life insurance.
• Paid time off (beginning with 1 day per month and increasing with each year of service).
• Paid holidays (7 days annually).
• Paid sick leave (4 days annually).
• Paid parental leave (4 paid weeks).
• Paid professional development opportunities.
• Paid Solar Sabbaticals (extended time off for every three years of service).
• Laptop, cell phone, and unlimited data plan.
• Personal Protective Equipment (PPE), tools, and equipment paid for by the Company.
• Access to Company vehicle for work-related travel.
• Reimbursement for work-related travel at GSA rates.
• Long-term disability insurance coverage.

About The Company

We provide solutions for renewable energy systems to support a sustainable future. As stewards of the environment, our team maximizes the impact of every power plant we service through an independent and human-focused approach.