Regional Manager

Company Overview

Asset Living is a third‑party management firm and a proven partner in fostering thriving communities nationwide. Founded in 1986, Asset Living has decades of experience delivering exceptional value to our partners. Since the beginning, our undeniable passion has driven our organic growth from a small property management firm to one of the most trusted allies in real estate. Asset Living’s growing portfolio includes multifamily, single‑family home rentals, affordable housing, build‑to‑rent, active adult, and student housing divisions. Recognized as one of the nation’s Best and Brightest Places to Work and ranked in the NMHC top 50 professionals, Asset Living is a member of IREM and is an Accredited Management Organization (AMO). When you join Asset Living, you become part of a dynamic team that thrives on unity, unique talents, and a culture of collective success.

Responsibilities

Personnel Management

• Use consistent techniques & company directives to screen, hire, train, coach, and develop on‑site staff.
• Ensure staff effectiveness through ongoing training, coaching, counseling, and guidance in compliance with Asset training benchmarks.
• Deal effectively and consistently with performance problems; document, communicate with supervisors and HR, and terminate appropriately when necessary.
• Prepare salary‑increase requests for Community Managers and assist other team members as needed; sign off on all site requests.
• Provide counseling statements, written evaluations, and salary requests for review by the Regional & Senior Vice President and HR.
• Approve all timesheets, confirming correct hours, vacation, sick time, and required signatures.
• Promote harmony and high‑quality job performance through supportive leadership.
• Ensure staff compliance with company policies and procedures.

Financial Management

• Achieve the highest possible net operating income through cost control, revenue & leasing improvement; identify trends and recommend adjustments.
• Develop yearly operating budgets and forecasts.
• Provide monthly written evaluations of income and expense line items that are significantly over budget.
• Offer capital‑improvement suggestions for site future planning.
• Monitor proposals and contracts for large projects and track work in progress.
• Maintain timely receipt, reconciliation, and posting of deposits, rent collections, and charges.
• Approve timely receipt, reconciliation, and coding of all vendor invoices.
• Ensure property closeout is completed on time and ownership financial reports are accurate.

Strategic Leasing Management

• Develop a yearly marketing plan and utilize marketing strategies & systems.
• Provide marketing strategies to generate rentals or achieve rent increases.
• Ensure staff leasing techniques effectively close deals, follow up, and maintain accurate lease documentation and reporting.
• Address resident complaints, concerns, and requests to ensure satisfaction.
• Develop and implement resident retention programs (e.g., resident functions, special promotions, monthly newsletter).

Administrative & Maintenance Management

• Ensure all administrative and leasing reporting is accurate, complete, and submitted promptly.
• Assist the emergency team to respond to property emergencies in line with company guidelines, minimizing liability.
• Manage excellent customer service and monitor maintenance request turnaround and responsiveness.
• Maintain property appearance; ensure repairs are noted and completed promptly through regular inspections and tours.
• Plan and utilize property resources, equipment, and supplies economically (e.g., obtaining bids, dealing with inadequate service).
• Direct and monitor maintenance, construction, and rehabilitation activities to ensure quality and expediency (e.g., “walk” units to verify make‑ready and work‑order completion).

Travel

• Travel estimated at 25‑50% of work time annually for property visits, conferences, training sessions, or other business‑related activities.

Education & Experience

• High School Diploma or equivalent; Bachelor’s degree preferred.
• Four years of experience in the housing industry, or one to two years related experience and/or training, or an equivalent combination of education and experience.
• Certified Apartment Manager (CAM) or Accredited Resident Manager (ARM) preferred.
• Ability to understand and perform all on‑site software functions; basic computer skills required.
• Basic knowledge of Fair Housing Laws and OSHA requirements.

This job description is a guide of expected duties and may be modified at any time. The employee may be asked to perform additional duties or take on additional responsibilities without notice. This is a safety‑sensitive position and may be subject to additional compliance requirements.