Regional Manager

About the Role

The Regional Manager oversees the entire operations of a housing community portfolio, managing personnel, leasing, maintenance, financial, administration, and risk management. As an offsite leader, the Regional Manager ensures compliance with company policies, safety guidelines, and fair housing laws while promoting staff effectiveness and resident satisfaction.

Responsibilities

• Personnel Management:
  • Screen, hire, train, coach, and develop on-site staff using consistent techniques and company directives.
  • Ensure staff effectiveness through ongoing training, coaching, and guidance in compliance with Asset training benchmarks.
  • Address performance issues, document actions, and communicate with supervisors and HR; terminate when necessary.
  • Prepare salary increase requests and assist with team member requests; sign off on all site requests.
  • Approve timesheets, ensure accurate reporting of hours, vacation, and sick time.
  • Promote harmony and quality job performance through support and effective leadership.
  • Ensure staff compliance with company policies and procedures.
• Financial Management:
  • Maximize net operating income through cost control and revenue/leasing improvements; identify trends and recommend strategies.
  • Develop yearly operating budgets/forecasts.
  • Provide monthly evaluations of income and expense line items over budget.
  • Suggest capital improvements for the future of the site.
  • Monitor proposals, contracts, and work progress for large projects.
  • Ensure timely receipt and reconciliation of deposits, rent collections, and charges.
  • Approve and code vendor invoices; ensure timely submission.
  • Complete property closeout and ensure accurate ownership financial reports.
• Strategic Leasing Management:
  • Develop and implement yearly marketing plans and strategies.
  • Ensure effective leasing techniques, follow-up procedures, and accurate reporting systems.
  • Address resident complaints, concerns, and requests to ensure satisfaction.
  • Develop and implement resident retention programs.
• Administrative & Maintenance Management:
  • Ensure accurate and timely administrative and leasing reporting.
  • Assist with emergency response and handling within company guidelines.
  • Maintain property appearance and ensure timely completion of repairs.
  • Plan and utilize property resources, equipment, and supplies economically.
  • Direct and monitor maintenance, construction, and rehabilitation activities.

Travel

This position requires travel, estimated at 25-50% of work time annually, for property visits, conferences, training sessions, and other business-related activities.

Qualifications

• High School Diploma or Equivalent; Bachelor’s degree preferred.
• Four years of experience in the housing industry, or one to two years of related experience and/or training.
• Certified Apartment Manager (CAM) or Accredited Resident Manager (ARM) preferred.
• Proficiency in on-site software functions and basic computer skills.
• Knowledge of Fair Housing Laws and OSHA requirements.

Additional Information

This job description is a guide and may be modified at any time. The role may require additional duties or responsibilities as requested by the supervisor. This is a safety-sensitive position and may be subject to additional compliance requirements.