Regional Manager

Responsibilities

• Foster a positive and supportive team culture that emphasizes collaboration, professionalism, and client-focused care across both locations.
• Manage the administrative and clinical staff schedules at both sites to ensure sufficient coverage and efficient operations.
• Address staff performance concerns and implement performance improvement plans when necessary, consistently across both clinics.
• Ensure consistency of standards, culture, and client experience across both locations.
• Implement necessary policies and procedures to maintain compliance with applicable laws and regulations at both sites.
• Partner with the Director of Operations to oversee the budget for both locations, monitoring expenses and revenue to ensure financial stability and growth across the region.
• Manage inventory for both sites, including ordering critical medical products (neurotoxins, fillers, etc.) and general supplies to maintain sufficient stock levels.
• Help oversee the maintenance and repair of clinic equipment at both locations, ensuring that all medical devices are in proper working condition to provide safe and effective treatments.
• Collaborate with the Director of Operations and marketing support team on marketing and advertising campaigns for both locations, ensuring effective use of various channels, such as online platforms and local advertising.
• Identify areas where processes can be improved at either or both clinics and develop strategies to address these areas.

Qualifications

• Ability to lead and motivate a large team (15+) across multiple locations.
• Comfortable and able to manage remotely/across sites, with regular travel between San Francisco and Burlingame.
• Strong customer service orientation.
• Excellent written and verbal communication skills.
• Outstanding organizational and time management skills.
• Strong knowledge of aesthetic services and offerings.
• Proficient in Microsoft Office Suite or similar software.

Required Skills/Abilities

• Experience in managing a healthcare facility or similar business with more than ten employees.
• Experience managing multiple sites/locations strongly preferred.
• Experience in client facing roles with a strong focus on delivering outstanding customer service.
• Medical Aesthetics experience is strongly desired.