Regional Manager

Property Management

Ensure the portfolio and individual communities meet the established operational, financial, and business performance goals by inspecting properties, reviewing financial, market, and operational reports, and developing and implementing appropriate action plans to achieve results.

Achieve the highest possible net operating income through the implementation of effective cost control and revenue & leasing improvement; identify trends and recommend strategies and adjustments.

Develop and manage the operating budget, analyzing financial reports for cost savings and revenue enhancement.

Implement and monitor property policies and procedures to maintain high living standards for residents.

Maintenance and Property Conditions

Maintain and manage financial responsibilities by working cross-functionally with the Asset Management team to ensure the strategic goals and business plan are achieved.

Monthly financial review with ownership and weekly calls.

Implement Value Add Business Plan for unit renovations and provide feedback.

Work alongside the Accounting Department to ensure successful monthly reporting.

Assist and review reclass/accrual and budget variance reporting with community managers and accounting team.

Monitor utility usage on the property.

Report, discuss and problem-solve with Asset Management.

Monitor & maintain the timely receipt and reconciliation of deposits, rent collections, and charges to ensure submitted on a timely basis.

Monitor & approve the timely receipt, reconciliation, and coding of all vendor invoices and resident refunds.

Ensure the appearance and physical aspects of the properties meet the Company’s and owner’s established standards through routine site and safety inspections and communicate concerns and requests for capital as needed to provide for the physical upkeep of each property in the portfolio.

Review reports for repairs and maintenance and evaluate timely completion of work orders.

Ensure make ready turn times being met in compliance with company policy.

Oversee compliance with required permits for operating the property, such as pool, elevator, etc.

Tenant Relations

Address tenant concerns promptly and professionally.

Implement strategies to enhance tenant satisfaction and retention.

Oversee resolution of tenant disputes and conflicts.

Marketing and Leasing

Collaborate with the marketing team for effective leasing strategies.

Monitor market trends and adjust leasing strategies accordingly.

Ensure occupancy goals are met through effective marketing efforts.

Understand the market and any other aspects of the sub-market that could impact occupancy and/or income of the portfolio.

Ensure staff leasing techniques are effective in obtaining closure, follow-up procedures met, signing/documentation of leases, and reporting systems are accurate and up to date.

Consistently review, evaluate, and interpret market conditions and recommend adjusted rental and renewal pricing strategies as needed to drive occupancy and revenue growth.

Ensures that web sites and collateral materials are accurate and updated.

Regulatory Compliance

Ensure compliance with local, state, and federal regulations in property management.

Stay informed about changes in legislation and industry standards, implementing necessary adjustments.

Team Development and Human Resources

Lead and supervise community managers and onsite teams to ensure efficient and effective property operations.

Collaborate with the People and Culture Department to manage the employee life cycle, including recruiting, motivating, mentoring, coaching, and performance management.

Ensure timely payroll processing and closure by holding community managers accountable to deadlines and timeframes.

Aid community managers with team performance management, including implementing corrective coaching and Performance Improvement Plans (PIPs) as needed.

Conduct regular performance evaluations and provide constructive feedback to enhance team performance.

Foster effective communication and collaboration among property management teams.

Understand and adhere to HR policies, guidelines, and the employee handbook, providing guidance to community managers on compliance.

Promptly report any workers’ compensation issues and/or employee incidents to the appropriate parties, including the workers’ compensation carrier, management, and human resources.