Regional Lead, Attendee Registration

About the role

Join our dynamic team in NYC as the Attendee Data Manager Team Lead, where you'll be the go-to expert for registration operations. You'll support and train your amazing team while getting hands-on with program management throughout the year.

Responsibilities

• Hiring, training, and developing top talent
• Mentoring new team members to set them up for success
• Managing attendee inquiries and ensuring timely resolutions
• Driving adherence of BCD M&E standard operating procedures
• Understanding current customer service levels, quality, and productivity deliverables
• All things Cvent - including the attendee registration module, Website Development, Attendee Hub, mobile app development, and more
• Lead the team in managing databases to ensure accuracy, consistency, and integrity of information across Cvent and proprietary client systems
• Oversee the development, testing, and execution of client event communications and Cvent online registration processes, ensuring quality, timeliness, and alignment with client requirements
• Direct the team's management of RSVP data, hotel request coordination through rooming lists, attendee data integrity, and related attendee communication and management activities to support a seamless event experience
• Collaborate across teams to uphold the highest service standards
• Analyze feedback and propose exciting process improvements
• Handle multiple projects and priorities with a positive attitude

Requirements

• Good organizational skills and problem-solving prowess
• Proven ability to handle multiple projects and priorities with a positive attitude
• People management experience overseeing a team of event planners or event registration managers
• Experience in event management within the financial industry
• Skills in project management and familiarity with MS office tools, and Cvent
• A knack for data analysis and report generation
• Strong communication skills that resonate with both clients and team members

Qualifications

• High School Diploma/GED
• Not Specified Experience Required

Skills

• Cvent Expert and Superuser
• Data Analysis and Report Generation
• Project Management
• Communication Skills

Benefits

• Full Time Regular
• Onsite Position in NY, NY
• Flexible Workplace with Awesome Perks
• Challenging Work that Means Something

Pay

$17.00

Schedule

Not Specified