Regional IT Systems Administrator - Hybrid (San Antonio)

POSITION OVERVIEW

Harbor Health is seeking a Regional IT Systems Administrator to join their growing team. This role involves blending hands-on field work with systems administration to ensure seamless integration of clinics in Austin, San Antonio, El Paso, and Dallas into Harbor's IT ecosystem. The position requires a strong customer service mindset and the ability to travel approximately 75% of the time for the first 6–12 months, reducing to approximately 20% thereafter.

Clinic Adoption & Field Operations

• Act as the onsite lead for bringing new clinics onto Harbor's IT stack, including networking, desktop services, telephony, and clinical endpoints
• Oversee site IT builds, clinic cutovers, and post-go-live stabilization
• Manage imaging, deployment, and lifecycle of desktops, laptops, printers, and clinical devices
• Support endpoint security, enforce security protocols, and maintain secure configuration practices
• Surface risks and anomalies to Harbor's Cybersecurity team

Systems Administration

• SaaS system administration and account lifecycle management
• Apply Harbor's configuration standards and patching practices in coordination with IT and Security
• Handle elevated (Tier 3+) support work routed from the IT Service Desk

Network & Infrastructure Support

• Partner with vendors and IT leadership to maintain reliable, secure clinic networks
• Troubleshoot connectivity, telephony, and device escalations
• Maintain asset inventories and ensure accurate equipment tracking across all sites

Desired Professional Skills and Experience

• BA/BS in Information Technology, Healthcare, or related field with 1+ years of IT field operations experience; OR Associate degree/certification with 3+ years of IT field operations experience; OR 5+ years in IT support/field operations with exposure to systems administration
• Proficiency in supporting desktops, networks, data, security, and SaaS systems
• Experience within the healthcare or health tech field
• Familiarity with IT Service Management (ITSM) at Tier 1–3 levels
• Skilled in endpoint management, asset tracking, and imaging/deployment processes
• Working knowledge of networking concepts including switches, firewalls, and wireless technologies
• Strong troubleshooting skills across hardware, software, and network environments
• Awareness of logging, alerting, or observability practices
• Ability to troubleshoot unfamiliar systems and adapt quickly to new challenges
• Customer-service orientation with a focus on clinician and staff experience
• Clear, proactive communication and alignment with stakeholders
• High level of organization, documentation discipline, and accountability

Preferred

• Exposure to scripting and automation (e.g., PowerShell, Python, or low-code platforms)
• Bilingual in English/Spanish

Physical Requirements

• Ability to travel approximately 75% of the time for the first 6–12 months, then ~20% thereafter
• Ability to work in a moderate-stress, fast-paced environment with shifting priorities
• Capacity to handle physical demands of field operations including equipment handling

WHAT WE OFFER

• Competitive salary and incentives
• Generous PTO
• 10 paid holidays
• Medical, Dental, and Vision Insurance
• 401k Investment Plan
• Company Equity