IT Business Systems Administrator - HYBRID

Position Overview

DB Insurance is seeking a proactive and solutions-driven IT Business Systems Administrator to support core system operations and enterprise IT functions. This role involves maintaining key systems such as the Assure Policy platform, managing change requests, ensuring data privacy compliance, coordinating with vendors, supporting UAT, and handling incident resolution and documentation.

Key Responsibilities

• Enterprise Systems Administration: Actively utilize, manage, and maintain core operational platforms and insurance enterprise suites to ensure seamless integration
• Data Privacy Compliance: Ensure compliance with Americas' data privacy regulations (CCPA, NYDFS, etc.) and conduct regular audits
• Change Management (PCR): Manage Project Change Requests (PCR) and provide technical support for new projects
• Vendor Management: Handle technical communication and Service Level Agreement (SLA) management with external IT vendors, such as DXC
• UAT Support: Support the stabilization of User Acceptance Testing (UAT) during system updates and functional enhancements
• Incident Management: Analyze root causes of system failures and manage resolution schedules
• Documentation: Update and maintain system operation processes and security response manuals

Qualifications

• Experience: 6+ years of experience in IT operations or core system management (3+ if within the insurance industry)
• Platform Knowledge: Experience operating Assure Policy, Assure Claims, Sapiens, or similar core insurance and business solution suites, such as: Guidewire Software (PolicyCenter, ClaimCenter, BillingCenter), Duck Creek Technologies (Policy, Billing, Claims), Majesco (P&C Core Suite), Comptia (Comptia P&C Core Suite)
• Compliance Understanding: Knowledge of data privacy laws (CCPA, GDPR, etc.) and financial industry security regulations
• Project Management: Proficiency in system change management and lifecycle management
• Vendor Coordination: Ability to collaborate with external solution vendors and coordinate technical requirements
• Communication: Strong interpersonal and negotiation skills for collaborating with relevant departments (Accounting, Sales) and external partners
• Technical Skills: Proficiency in Windows OS and MS Office suite; strong software troubleshooting and resolution capabilities
• Communication: Fluency in Korean is preferred in order to communicate with our headquarters in South Korea

About Us

At DB Insurance USA, we carry forward a legacy of excellence that began in South Korea in 1962 and expanded to the U.S. in 1984. Backed by the financial strength of a global powerhouse (AM Best Rating: A+, S&P Rating: A+), we combine world-class resources with the agility of a close-knit team. With offices in California, Hawaii, New York, and Guam, we provide innovative insurance solutions tailored to protect your property, business, and livelihood. We are committed to fostering a culture of inclusion and innovation, ensuring exceptional service and peace of mind for every policyholder.