Regional IS Coordinator

About the role

Join a dynamic organization as a Regional IS Coordinator and become a vital part of our client’s IT support team. This 12-month contract opportunity is perfect for tech specialists who excel in delivering top-tier, personalized service. You'll play a key role in supporting regional IT operations, troubleshooting complex issues, and ensuring seamless technology experiences for high-profile users.

This onsite role is based in Ontario, CA, and is ideal for those who thrive in a fast-paced environment where customer service, technical expertise, and proactive support are valued.

Responsibilities

• Provide white-glove IT support for regional operations.
• Troubleshoot complex technical issues and ensure seamless technology experiences.
• Support high-profile VIP and executive users.
• Handle escalated issues and coordinate with service desk teams.
• Mentor and transfer knowledge to service desk teams.
• Coordinate with wireless carriers and manage Mobile Device Management (MDM) if applicable.
• Assist with hardware imaging and deployment, and Active Directory support.

Requirements

• Onsite support at the designated location in Ontario, CA.
• Strong communication skills and ability to handle VIP end-users.
• Proven experience in IT support, particularly in a high-touch, customer-focused environment.
• Proximity-based support capabilities.

Skills

• Required: White glove support, proximity support, service desk experience.
• Nice to have: Experience with Mobile Device Management (MDM), hardware imaging and deployment, Active Directory, wireless carrier coordination.

Relevant IT support experience aligned with the role is advantageous.

Schedule

This is a 12-month contract position.