Regional Coordinator

About the role

From commercial office space and manufacturing to multi-site retail portfolios, we manage and support over 1 billion square feet of facilities space for the nation’s leading organizations. We provide comprehensive facility services ranging from mechanical maintenance and self-performed, site-based operations to energy-efficiency upgrades and supplier-managed interior/exterior maintenance. The Regional Coordinator will support the Regional Manager and the Facility Managers, overseeing a dedicated region of the Kimberly-Clark account portfolio. The Regional Coordinator will be an excellent communicator and have exceptional follow-up capabilities, to support the day-to-day facility operations and maintenance, and to ensure performance against client expectations. This position is responsible for coordination within the assigned region, including, but not limited to: managing work order completion; providing client follow-up; and performing against assigned targets. The ideal candidate will efficiently coordinate with EFS technicians and subcontractors, and work with client colleagues within the region.

Responsibilities

• Serve as the main point of contact for client escalations and ensure timely resolution to requests
• Manage any and all work orders, including emergency service requests, from inception through to completion, in CMMS platform
• Ensure both in-house and 3rd party technicians supporting the account are achieving assigned performance targets
• Support, as needed subcontractor dispatch
• Subcontractor scheduling
• Service escalations
• Payment-related inquiries
• Support Regional Manager and support staff in ensuring routine services meet contractual requirements including but not limited to repair & maintenance, landscaping, snow removal, and janitorial service
• Coordinate with Procurement Specialist for parts and equipment needed to perform services
• With support of the Regional Manager, review and approve all work which exceeds predefined thresholds
• Communicate/escalate with appropriate parties (RM, FMs, local client, service providers, etc.) as needed
• Review and develop necessary corrective action plans related to Customer Satisfaction reports completed by client
• Ensure appropriate resolution to problems identified during facility inspections
• Cultivate and maintain a positive working relationship with client representatives (EFS or K-C) and service providers
• Other duties as assigned

Qualifications

• Education: High School Diploma or equivalent
• Business Experience: 3-5 years administrative experience; previous experience in an industrial environment desirable
• Licenses/Certifications: Valid driver’s license
• Computer Skills: Extensive experience using Microsoft Office, including proficiency in Excel (formulas, pivot tables, etc.), Word, and PowerPoint; familiarity with CMMS platforms
• Language Skills: English
• Written and Oral Communication Skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals; ability to write routine reports and correspondence; ability to speak effectively before groups of customers or employees of organization; ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form; ability to deal with problems involving several concrete variables in standardized situations