Regional Coordinator

About the role

Haag, a leader in forensic engineering and consulting since 1924, is seeking a Regional Coordinator in the Flower Mound, TX office. The Regional Coordinator provides administrative support for a designated region, ensuring consistent scheduling, communication, and office support while assisting with coordination of inspections and other administrative processes. Experts and Regional Coordinators work together as a team to give the best internal and external customer experience on projects. Regional Coordinators are expected to support between three and six billable experts.

Responsibilities

• Workload Distribution Support: Lead Regional Coordinator with workload distribution; monitor Job Assignment Tool and assign projects as directed; provide accurate backlog of experts within region.
• Project Assignment Cycle: Complete opening of projects; assist experts in scheduling/logistics for inspections, meetings, and travel; assist experts in providing budgets with proper verbiage per contract (when applicable) and recording/documenting approvals; coordinate communication between various experts on project team; coordinate and order outside services as requested by expert (aerial diagrams, equipment, other contractors including ladder assist, etc.); guide reports, estimates, and other deliverables through review process; assemble reports, estimates, and other deliverables into final format and obtain signature(s) from expert(s); transmit final reports, estimates, and other deliverables to clients; monitor and assist in maintaining compliance on projects including providing written communication confirming calls were made to meet assignment requirements; assist and respond to inquiries on projects including preparation of electronic files to be shared with clients; provide excellent customer service when problems arise and escalating to Regional Team Lead when needed; complete regular invoicing; assist with maintenance of electronic file including filing emails/communication in project folder.
• Maintaining Data and Procedures: Maintain accurate records in internal ERP and scheduling systems (including but not limited to Date of Inspection, Report Promised Date, Report Sent Date, etc.); maintain accurate records in external programs for specific client requirements (Xactanalysis, AlacNet/Cattrax, Corelogic, Slide/Align, etc.); be knowledgeable in Haag procedures and contractual agreements, where to locate that information, and how to use it.

Essential Tasks

• Daily: Monitor Job Assignment Tool and assign projects as directed; complete opening of projects for experts in region; update ERP with project information for experts in region; assist in scheduling/logistics for inspections, meetings, and travel for experts in region; coordinate communication between project manager, clients, additional experts, property owners, and others as needed; complete invoicing for experts in region; handle administrative tasks for project assignments.
• Weekly: Review project status with each project manager assigned to them; provide accurate backlog of experts within region; support Lead Regional Coordinator; assist expert