Regional Installation Manager

Meet Leaf Home. We turn complex home improvement projects and endless to-dos into achievements. With more than 50% of homeowners worried about the cost and effort of home maintenance, we deliver remarkable, end-to-end experiences—and get the job done right, at every step. Bringing innovative products, the best people, and the highest standards to every project. Trusted by more than 1 million homeowners across the US and Canada, we are America’s largest direct-to-consumer full-service provider of branded home services and products. Our products, including the patented LeafFilter gutter protection system, have earned numerous awards and recognition from Good Housekeeping, Qualified Remodeler, Angi, Consumer Reports, This Old House, and other consumer review platforms.

Benefits

• Industry-best compensation packages
• Competitive health, dental, and vision insurance
• 401k with company match
• Paid time off including paid parental leave
• Individualized career development programs
• On-demand lunch program
• Childcare assistance
• Employee assistance programs, including legal, financial planning, and counseling
• Employee discount marketplace
• Employee Resource Groups such as VetConnect, DEI Committee, Women’s Committee

About the role

The Regional Installation Manager is responsible for region leadership and oversight of daily installation operations of assigned territory, including management of Installation Managers and support staff. Maximize installation efficiency and quality through proper training, scheduling, and inventory management.

Responsibilities

• Lead, manage, and optimize region/territory of assigned offices for product installation and service
• Monitor, analyze, and report out on individual office productivity and profitability
• Lead a team of 5+ direct reports and 25+ indirect reports throughout assigned territory/region
• Ownership of interview and selection process for Install Managers and Assistant Install Managers
• Coordinate initial new hire training and ensure continuing education and mentorship of new hires
• Oversee and monitor installation orders and jobs with homeowners and subcontractors to maximize efficiency
• Ensure jobs are installed daily to improve location attainment and effectiveness
• Improve subcontractor retention rates through impactful training and engagement at the individual office level
• Drive proficiency and efficiency amongst installation subcontractors
• Partner with leadership on identifying systemic training gaps and propose solutions to address gaps
• Follow established job site safety rules, OSHA guidelines, and company safety policies and procedures
• Communicate with recruiting department where installation independent contractors are needed in territories
• Must hold a valid driver's license
• Performs other duties as assigned by supervisor

Requirements

• High School Diploma or equivalent
• 2+ years of successful experience in home construction, remodeling, and/or installation management
• Track record of successfully recruiting, training, coaching, and onboarding
• Ability to teach others through hands-on and documentation-based learning methods
• Frequent travel as needed through the assigned territory/region
• Ability to juggle various work activities and shift attention from one task to another to meet the demands of different stakeholders without “dropping the ball”
• Ability to thrive in a fast-paced, high-energy, team-oriented environment with a “roll up your sleeves” and “today not tomorrow” mentality
• Apply active listening skills through the ability to comprehend information presented and respond thoughtfully
• Detail-oriented with the ability to focus on tasks, no matter how minute, by finding the most efficient and effective pathway to completion
• Excellent verbal and written communication skills for interacting with internal and external parties in an articulate and professional manner
• Ability to logically connect ideas, scrutinize and evaluate arguments, find inconsistencies and errors, solve complex problems, and engage in reflection
• Provide timely and empathetic help through in-person, phone, email, and social media avenues that keeps the co-worker or customer’s needs at the forefront
• Ability to communicate effectively, recognize, understand, and manage one’s own emotions as well as others, and foster positive working relationships across all levels of the organization
• Self-driven in accomplishing business goals, adhering to policies, and being responsible for one’s own actions, performance, and decisions
• Proficiency using Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Project, and/or Access)
• Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status)

Preferred Qualifications

• 2+ years of prior management experience leading teams of direct and indirect reports
• Prior experience in gutter and gutter protection system installation

Schedule

• 25%-50% domestic travel required
• Additional hours may be required (exempt positions)

Physical Requirements

• Normal office environment: indoor work in a climate-controlled setting
• Outside work in varying temperatures and climates
• Medium work: exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects