Regional Hub Operations Manager - On-site

About the role

The Regional Hub Operations Manager plays a crucial role in the Tools & Outdoor NA Sales team, focusing on after-sales product support and leading the repair facilities' operations.

Responsibilities

• Deliver an exceptional service experience to customers
• Lead and guide the repair facilities' culture and organizational health
• Manage business organizational efficiency, productivity, and financial growth
• Maintain the culture, productivity, responsiveness, and profitability of the Regional Repair Hub
• Implement and maintain processes for managing inventories, materials, facilities, equipment, and finances
• Achieve operational performance objectives through continuous improvement
• Meet sales, profitability, and inventory goals for the hub
• Develop and execute strategic plans using marketing programs and field resources
• Communicate opportunities, issues, and trends to management and marketing
• Manage Travel and Expense Budgets and overall P&L budgets for the hub
• Promote PSD and Stanley Black & Decker programs to customers, distributors, and end users
• Build strong relationships with distributors, end-users, and sales forces to enhance business partnerships
• Ensure outstanding customer service, achieve Environmental Health and Safety (EHS) goals, and manage the hiring, training, and development of the local Product Service Team

Requirements

• 5+ years leadership experience in sales or service field
• Bachelor’s Degree in Business Administration Required
• Relevant industry/operations experience could be a substitute for higher education
• Small business skills such as inventory control, merchandising, marketing, customer relations, employee relations, team building and business development
• Operate with a high degree of integrity and accountability
• Proven abilities to lead a team and manage hourly employees
• Excellent skills in Microsoft applications; Excel, Power Point, Word, Outlook
• Maintain appropriate conduct in and out of the Regional Repair Hub environment when representing Stanley Black & Decker
• Able to work independently to achieve results in all categories while maintaining the day-to-day functions of the center successfully
• Able to work additional hours as needed to meet customer demands

Qualifications

• You love to learn and grow and be acknowledged for your valuable contributions
• You’re not intimidated by innovation
• You embrace doing your job and doing a world of good
• You have small business skills such as inventory control, merchandising, marketing, customer relations, employee relations, team building and business development
• You operate with a high degree of integrity and accountability
• You have proven abilities to lead a team and manage hourly employees
• You have excellent skills in Microsoft applications; Excel, Power Point, Word, Outlook
• You maintain appropriate conduct in and out of the Regional Repair Hub environment when representing Stanley Black & Decker
• You are able to meet and maintain daily/weekly/quarterly productivity goals without sacrificing quality
• You are highly motivated and thrive on challenges and exceeding expectations and targets
• You are able to work additional hours as needed to meet customer demands

Skills

• Leadership and management skills
• Customer service and relationship-building skills
• Inventory management and financial planning
• Microsoft Office proficiency
• Strategic planning and execution
• Team building and collaboration
• Environmental Health and Safety (EHS) compliance

Benefits

• Competitive salary
• Comprehensive benefits plan including medical, dental, life, vision, disability, 401(k), Employee Stock Purchase Plan, paid time off, and tuition reimbursement
• Discounts on Stanley Black & Decker tools and other partner programs

Pay

Competitive salary based on experience and qualifications.

Schedule

On-site Monday through Friday in Salt Lake City, UT.