Regional Operations Coordinator - On Site

Overview

Responsible for providing high level service to our clinicians and patients by assisting with accuracy of data for claim submission. Performs business office duties that support the anesthesia practice requiring the ability to multi-task efficiently. This is an entry level position with room for growth.

Essential Duties and Responsibilities

• Establishes and maintains effective working relationships with hospital site leadership, facility administration, medical staff, coworkers, and the public.
• Communicates challenges and escalates concerns to site leadership to assist in resolution.
• Keeps the office neat and organized.
• Orders supplies as needed.
• Maintains the call rooms.
• Maintains the phones used by our providers.
• Works within our EMR/hospital system to retrieve medical records.
• Processes pain notes and other medical documents.
• Processes patient clinical requests by working with MDs and RNs.
• Works with the scheduling team for special case requests.
• Thinks creatively, proposes new ideas, and finds new and improved ways of doing things.
• Works in conjunction with other regions/pillars and other USAP departments as needed.
• Performs administrative tasks to include meeting planning and logistics.
• Travels to various sites facilities for business needs.
• Serves as critical communicator and liaison to staff and patients for organizational navigation.
• Facilitates on-boarding of new USAP staff and assists with acclimation and access.
• Serves as critical communicator and liaison to staff and patients for organizational navigation.
• Performs other duties as assigned.

Qualifications

• High School diploma or GED required.
• Minimum of 3 years of Hospital/Clinical Business Office experience.
• Knowledge of hospital setting and physician business office procedures.
• Skill in identifying and resolving problems.
• Ability to prepare hospital specific records where paper charting is still in place in accordance with instructions and maintain compliance.
• Ability to exercise a degree of initiative and good judgment and maintain high level of confidentiality.
• Ability to prioritize duties to achieve ultimate goals by utilizing effective time management.
• Computer savvy and familiar with standard office equipment.
• Strongly proficient in Microsoft Office Suite – Outlook and Excel particularly.
• Proficient in electronic meeting software – GoToMeeting, Microsoft Teams, or Zoom.
• Ability to perform work and maintain communication remotely.
• Strong customer service skills.
• Highly collaborative nature.
• Time management and ability to multi-task.
• Highly autonomous and self-directing.
• Able to work in a matrix environment.