Regional General Manager

Leadership Responsibilities

• Support and further develop your team to achieve goals and exceed customer and referral partner expectations.
• Achieve revenue targets and manage costs to a budget on a monthly, quarterly, and yearly basis, ensuring net profit goals are met.
• Communicate, educate and ensure team compliance with laws, regulatory agencies, and company policies.
• Lead by example with ride alongs, mentoring, and developing an understanding of each role (marketing, sales, production).

Operations Responsibilities

• Review each sale and project to confirm quality standards of product, installation and customer satisfaction.
• Local vendor management – maintain relationships with local and regional subcontractors/vendors as needed.
• Point of Escalation – respond to and resolve escalated situations with customers, systems, and processes.
• Ensure accurate and adequate inventory for all stocked equipment.
• Manage fleet/vehicle maintenance, repairs and cleanliness.
• Ensure timely response and completion of all service calls; tracking warranty information, confirming satisfactory completion and billing of all service requests.

Sales & Marketing Expectations

• Manage experienced Sales Consultants and set expectations for sales goals, appointments, conversation rates and total sales revenue.
• Ensure the sales team meets timely completion of estimates and contracts with a clear product solution and scope of work.
• Use creativity and people skills to ensure relationship development with community and patient referral sources, holding in-services, and hosting events to promote in-home mobility products.

Required Industry Experience, Skills, And Travel

• MUST HAVE Residential Durable Medical Equipment (DME) industry experience (B2C).
• Proven experience as a successful Manager of people and processes, with multi-site responsibilities.
• Financial acumen including P&L and budget.
• Strong interpersonal skills and the ability to lead and develop a team.
• Excellent leadership and decision-making skills, verbal and written communication skills, presentation skills, and project management skills.
• Knowledgeable in Microsoft Word, Excel, Outlook, PowerPoint, and Teams.
• Travel 10% Total Rewards: Base salary in the range of $70K-90K plus incentive.
• A branded company car.
• Benefits include medical insurance, dental insurance, vision care insurance, 401k, employer paid life insurance and long-term disability insurance.
• Paid time off includes paid holidays and three weeks of PTO.
• Training includes virtual and in-person learning and development, product development training, ongoing support, and the opportunity to grow personally and professionally in an expanding organization.