Regional Fleet Service Manager-West

Who are you?

Critical Competencies
Strong oral and written communication skills.
Change Facilitation
Ownership/Accountability
Analytical Skills
Problem Solving/Decision Making
Technical/Functional Expertise
Selling Intangible products
Negotiation Skills
Leadership
External Relationships/Networking

What You Will Do

• Maintain an ongoing contact with assigned Fleets and Selling Dealers
• Maintain an ongoing contact with assigned Dealers
• Take on a consultant role to transition into a proactive business strategy
• Provide technical solutions to customers' product problems
• Cook up all activity between sales, parts, and factories to reduce quality problems and to maintain customer satisfaction
• Coordinate all activity between sales, parts, and factories to reduce quality problems and to maintain customer satisfaction
• Participate in paper pilots and vehicle pilot reviews. Make recommendations to vehicle specification to improve reliability and reduce warranty cost
• Provide technical training for technicians when necessary
• Work with Product Quality and Service Market engineering personnel and others to resolve product problems
• Make personal visits to customers, write Goodwill policy as necessary, provide professional customer responses providing alternate solutions and product concerns reported as necessary
• Extensive travel can be required – up to 70%

Education

• You hold a bachelor’s degree in Engineering or business-related discipline – this is preferred.
• You have an Associate Degree in Diesel/Automotive Technology

Additional Information

This is a full-time position with competitive compensation and benefits. The base pay is set at $128,300 - $158,400 annually, and where applicable, bonus eligible. The range for this role, as well as final salary offered, is determined by several factors including, but not limited to, geographic location, work-related knowledge, certifications, skills, education, and experience. In addition to these factors, we believe in the importance of pay equity and consider internal equity of our current team members as part of any final offer.

Who We Are And What We Believe In
We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities. Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment. Mack Trucks is part of Volvo Group. Founded in 1900, Mack Trucks is an iconic brand that embodies the American spirit: pioneering, hard-working, authentic and ambitious. Mack trucks are recognized around the world as “The American Truck You Can Count On,” thanks to our durable, reliable and application-driven vehicles that get the job done. With Mack Trucks you will be part of a global and diverse team. We work with passion, we trust each other and we embrace change to stay ahead. We make our customers win.