Regional Fleet Service Manager-West

Who are you?

Critical Competencies

• Strong oral and written communication skills.
• Change Facilitation.
• Ownership/Accountability.
• Analytical Skills.
• Problem Solving/Decision Making.
• Technical/Functional Expertise.
• Selling Intangible products.
• Negotiation Skills.
• Leadership.
• External Relationships/Networking.
• Lead with passion by valuing and respecting the opinions and ideas of others, show empathy and genuine care in all interactions, embrace diversity by engaging and including everyone at every level.
• Perform with purpose by articulating clear goals and expectations through open, authentic, and frequent communication/feedback.
• Empower the team to take decisions and recognize successes and learn from mistakes.
• Prioritize and deliver results that make a difference to our employees and our customers.
• Transform with vision by looking for better ways and outcomes, embrace change and have a sustainability mindset.

Education

• You hold a bachelor’s degree in Engineering or business-related discipline – this is preferred.
• You have an Associate Degree in Diesel/Automotive Technology.

What You Will Do

Your responsibilities in this role will include (but not limited to):

• Maintain an ongoing contact with assigned Fleets and Selling Dealers.
• Maintain an ongoing contact with assigned Dealers.
• Take on a consultant role to transition into a proactive business strategy.
• Provide technical solutions to customers' product problems.
• Cook up all activity between sales, parts, and factories to reduce quality problems and to maintain customer satisfaction.
• Cook up all activity between sales, parts, and factories to reduce quality problems and to maintain customer satisfaction.
• Coordinate all activity between sales, parts, and factories to reduce quality problems and to maintain customer satisfaction.
• Participate in paper pilots and vehicle pilot reviews. Make recommendations to vehicle specification to improve reliability and reduce warranty cost.
• Provide technical training for technicians when necessary.
• Work with Product Quality and Service Market engineering personnel and others to resolve product problems.
• Make personal visits to customers, write Goodwill policy as necessary, provide professional customer responses providing alternate solutions and product concerns reported as necessary.
• Extensive travel can be required – up to 70%

Pay & Benefits

The base pay is set at $128,300 - $158,400 annually, and where applicable, bonus eligible. The range for this role, as well as final salary offered, is determined by several factors including, but not limited to, geographic location, work-related knowledge, certifications, skills, education, and experience. In addition to these factors, we believe in the importance of pay equity and consider internal equity of our current team members as part of any final offer.

In addition to a solid package of compensation and benefits, plus you will enjoy:

• Competitive medical, dental and vision insurance.
• Generous paid time off.
• Competitive matching retirement savings plans.
• Working environment where your safety, health and wellbeing come first.
• Focus on professional and personal development through Volvo Group University.
• Programs that make today’s challenging reality of combining work and personal life easier.

We value your data privacy and therefore do not accept applications via mail.