Regional Fleet Service Manager-West
About the role
This role is responsible for functioning as the company's service contact for selected regional fleet and dealer accounts by providing the liaison, coordination, follow-up, and technical knowledge to ensure solutions for technical concerns. The position interacts with company personnel in Parts, Service, Engineering, and outside vendors and may require representation of both the Volvo and Mack brands, demanding a high degree of confidentiality of each brand.
Responsibilities
- Maintain an ongoing contact with assigned Fleets and Selling Dealers
- Maintain an ongoing contact with assigned Dealers
- Take on a consultant role to transition into a proactive business strategy
- Provide technical solutions to customers' product problems
- Coordinate all activity between sales, parts, and factories to reduce quality problems and to maintain customer satisfaction
- Participate in paper pilots and vehicle pilot reviews
- Make recommendations to vehicle specification to improve reliability and reduce warranty cost
- Provide technical training for technicians when necessary
- Work with Product Quality and Service Market engineering personnel and others to resolve product problems
- Make personal visits to customers, write Goodwill policy as necessary, provide professional customer responses providing alternate solutions and product concerns reported as necessary
- Extensive travel can be required – up to 70%
Qualifications
Education:
- Bachelor's degree in Engineering or business-related discipline – preferred
- Associate Degree in Diesel/Automotive Technology
Experience:
- 5 years of automotive industry experience, preferably in a service or maintenance related role
- Minimum 1 year of experience in dealership operations or in a position with direct dealer interface
- 2 years of customer service experience
- Automotive Technology knowledge required
- Thorough knowledge of complex truck systems and how to repair them
- Understanding of retail truck business
Skills
- Strong oral and written communication skills
- Change Facilitation
- Ownership/Accountability
- Analytical Skills
- Problem Solving/Decision Making
- Technical/Functional Expertise
- Selling Intangible products
- Negotiation Skills
- Leadership
- External Relationships/Networking
- Lead with passion by valuing and respecting the opinions and ideas of others, show empathy and genuine care in all interactions, embrace diversity by engaging and including everyone at every level
- Perform with purpose by articulating clear goals and expectations through open, authentic, and frequent communication/feedback. Empowering the team to take decisions and recognize successes and learn from mistakes. Prioritize and deliver results that make a difference to our employees and our customers
- Transform with vision by looking for better ways and outcomes, embrace change and have a sustainability mindset
Pay
Base pay is set at $128,300 - $158,400 annually, and where applicable, bonus eligible. The range for this role, as well as final salary offered, is determined by several factors including, but not limited to, geographic location, work-related knowledge, certifications, skills, education, and experience. In addition to these factors, we believe in the importance of pay equity and consider internal equity of our current team members as part of any final offer.
Benefits
- Competitive medical, dental and vision insurance
- Generous paid time off
- Competitive matching retirement savings plans
- Working environment where your safety, health and wellbeing come first
- Focus on professional and personal development through Volvo Group University
- Programs that make today's challenging reality of combining work and personal life easier