Regional Fleet Service Manager-West
About the role
Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.
We are excited to announce that we are hiring a Regional Fleet Service Manager within the Western Region. This role will be responsible to function as the company's service contact for selected regional fleet and dealer accounts by providing the liaison, coordination, follow-up, and technical knowledge to ensure solutions for technical concerns.
Responsibilities
- Maintain an ongoing contact with assigned Fleets and Selling Dealers
- Maintain an ongoing contact with assigned Dealers
- Take on a consultant role to transition into a proactive business strategy
- Provide technical solutions to customers' product problems
- Coordinate all activity between sales, parts, and factories to reduce quality problems and to maintain customer satisfaction
- Participate in paper pilots and vehicle pilot reviews
- Make recommendations to vehicle specification to improve reliability and reduce warranty cost
- Provide technical training for technicians when necessary
- Work with Product Quality and Service Market engineering personnel and others to resolve product problems
- Make personal visits to customers, write Goodwill policy as necessary, provide professional customer responses providing alternate solutions and product concerns reported as necessary
Extensive travel can be required – up to 70%
Requirements
- Strong oral and written communication skills
- Change Facilitation
- Ownership/Accountability
- Analytical Skills
- Problem Solving/Decision Making
- Technical/Functional Expertise
- Selling Intangible products
- Negotiation Skills
- Leadership
- External Relationships/Networking
Qualifications
You hold a bachelor’s degree in Engineering or business-related discipline – this is preferred. You have an Associate Degree in Diesel/Automotive Technology
- 5 years of automotive industry experience, preferably in a service or maintenance related role
- Minimum 1 year of experience in dealership operations or in a position with direct dealer interface
- 2 years of customer service experience
- Automotive Technology knowledge required
- Thorough knowledge of complex truck systems and how to repair them
- Understanding of retail truck business
Pay
The base pay is set at $128,300 - $158,400 annually, and where applicable, bonus eligible. The range for this role, as well as final salary offered, is determined by several factors including, but not limited to, geographic location, work-related knowledge, certifications, skills, education, and experience.
Benefits
- Competitive medical, dental and vision insurance
- Generous paid time off
- Competitive matching retirement savings plans
- Working environment where your safety, health and wellbeing come first
- Focus on professional and personal development through Volvo Group University
- Programs that make today’s challenging reality of combining work and personal life easier