Regional Field Service Technician (SERVICE+)

Responsibilities

• Maintain proactive connections with customers by providing cursory assessments on our technologies, spare parts, and conveyor cleanliness.
• Provide consultation with key reliability personnel on perceived hurdles and questions they have on optimally maintaining and operating their Intralox systems.
• Give feedback on the general health of our installed technologies and optimal peak preparedness.
• Support & promote Activated Roller Belt (ARB) and ancillary conveyor equipment applications.
• Enjoy building customer relationships and effectively communicate with internal and external stakeholders.
• Perform health assessments, spares assessments, troubleshoot problem installations or applications in the field, and consult with site management on solutions.
• Communicate opportunities to Intralox customer account teams.
• Inspect conveyors to gather detailed technical information on opportunities for improvement.
• Communicate conveyor solution recommendations verbally and in written reports.
• Arrange and execute efficient travel on short notice, including occasional nights, weekends, and holidays if needed.
• Always maintain a professional appearance.
• Focus service on Logistics & Material Handling customers in a particular geographic region in North America.
• Maintain reasonable access to a regional airport (preferably live within 1 hour) and drive or fly to visit customers.
• Relentlessly self-evaluate, continuously improve, and strive for improved customer touches.

Requirements

• A high school diploma or GED equivalent.
• At least two (2) years manufacturing, mechanical or agricultural experience.
• Strong mechanical background, ideally with experience in processing or conveying equipment.
• Ability to set priorities, utilize and coordinate resources, and manage visits from start to finish with little supervision.
• Customer service-oriented personality and approach.
• Excellent English verbal and written communication skills.
• Computer proficiency, including demonstrated experience with Microsoft products.
• A valid driver’s license.
• Able to independently drive to appointments, lodgings, etc.
• Desire to travel regionally to North American customer locations, 70%+.
• Able to lift 40 lbs. and climb ladders.

Preferred Qualifications

• Preferred OSHA safety training certification.