Regional Facilities Manager

About the role

You will lead a regional integrated facilities management team including overseeing our clients global corporate headquarters. Located in Poughkeepsie, NY 12601. The Regional Facilities Manager for mid-Hudson Valley is a pivotal leadership position responsible for overseeing operations, driving performance, and maintaining excellence across a diverse portfolio. This dynamic role extends beyond traditional Integrated Facility Management (IFM) services, focusing on creating transformative experiences in client spaces. As a key client-facing position, the Regional Facilities Manager serves as the primary liaison between JLL and the client’s Global Real Estate team. The ideal candidate will balance strategic leadership, team and client management, compliance, finance, and portfolio oversight while continuously evolving their skills and guiding a professional team through regional complexities. This role offers an exciting opportunity to shape the future of workplace experiences and drive excellence in facility management. The successful candidate will play a crucial role in JLL's continued growth and client satisfaction in this dynamic market.

Responsibilities

• Lead a facilities team in delivering superior service across designated buildings/sites, ensuring compliance with agreed standards.
• Orchestrate seamless collaboration across all JLL services, maintaining regular interaction with the global real estate team.
• Spearhead asset replacement/refurbishment initiatives aligned with agreed lifecycle and workplace conditions.
• Implement robust complaint management systems for service provider-managed functions.
• Ensure strict adherence to OH&S, environmental, and risk management policies and procedures.
• Take ownership of assigned portfolio and proactively present opportunities for improvement.
• Proactively develop and nurture relationships with the client real estate team, consistently exceeding service delivery expectations.
• Drive annual planning to deliver exceptional results that surpass client expectations.
• Establish best-in-class service delivery standards that can be leveraged for JLL business expansion.
• Identify and articulate growth opportunities, ensuring successful implementation across the platform.
• Contribute to portfolio financial management, meeting or exceeding defined budgets and applicable targets.
• Collaborate with the Finance team on annual property budget processes.
• Continuously review operating expenses, implementing cost-saving measures aligned with asset management objectives.
• Prepare and present business cases for client consideration and approval within designated areas of responsibility.
• Collaborate with JLL platform to identify, introduce and implement best practices and innovations from across the firm and broader industry.
• Serve as an internal benchmark for service delivery excellence, supporting JLL's business efforts.
• As needed support the pursuit of expansion opportunities, engaging cross-functional resources to ensure operational success for our client.
• Lead and mentor direct reports, fostering motivation, engagement, and personal development.
• Advance JLL's diversity and inclusion priorities through strategic talent management.
• Develop and execute comprehensive staff succession and growth plans.
• Create actionable, measurable career development plans for each direct report, maintaining consistent progress discussions.

Requirements

• Bachelor's degree in Facility Management, Business Administration, Finance, Project Management, Engineering, or a related field; or equivalent combination of education and relevant work experience
• Minimum 8