Regional Enrollment Support Specialist

Position Summary

The Regional Enrollment Support Specialist, under direction of the Senior Manager of Broker and Assister Operations, oversees efforts to improve and guide the enrollment experience for Connect for Health Colorado’s customers. This position will work closely with the Assistance Network Team to ensure minimization of education and enrollment assistance gaps in and around Summit County.

Position Responsibilities

• Provide technical and enrollment eligibility support for current and potential Marketplace, Colorado Connect, and Medicaid/CHP+ enrollees.
• Support Connect for Health Colorado’s mission to increase access, affordability, and choice by maintaining expertise in eligibility, enrollment, and program specifications to raise awareness about the Marketplace and Colorado Connect while providing Assister services: one-on-one interactions with Coloradans including account/enrollment support, Health Insurance Literacy, and education on federal/state changes, etc.
• Offer direct Enrollment Assistance by helping individuals and families apply for health coverage and insurance affordability programs, as applicable, while providing distinctions between available plans.
• Communicate important information to customers receiving enrollment assistance; verification requirements, if needed; health insurance literacy; renewal reminders; follow-ups with those who did not enroll at time of appointment.
• Host/attend community events or workshops targeting customers who may need health coverage assistance; conduct community outreach and education; maintain and distribute resource materials to targeted populations and partners.
• Provide business-to-business education about health coverage options and individual impacts of federal or state changes; create and maintain referral networks to assist with health coverage.

Requirements

• COLORADO RESIDENT, LOCAL TO SUMMIT COUNTY PREFERRED.
• High school education required; bachelor’s degree preferred.
• Minimum of 3 years of experience in community coordinating, communications, social services, medical billing or public service roles, preferably in healthcare or health insurance.
• Familiarity with Connect for Health Colorado’s mission and customer base preferred.
• Committed team player with exceptional interpersonal, problem solving and communications skills (verbal and written).
• Demonstrated knowledge of CBMS, Connect for Health Colorado systems, and individual market eligibility rules.
• Experienced and comfortable speaking in public and presenting to large groups.
• Self-starter who can drive toward results independently, creating and implementing programs and systems from scratch.
• Strong understanding of the healthcare or health insurance industry.
• Strong project management skills, with the ability to oversee multiple, complex projects with competing deadlines.
• Enthusiasm, sense of humor, and a positive attitude.
• Able to assume responsibility and maintain confidentiality consistent with the values and integrity of the Marketplace.
• Command of Microsoft Office (PowerPoint, Word, Excel, Outlook).

Work Environment

Currently working remotely. The Connect for Health Colorado office is in the North Tech Center area of Denver, near the intersection of I-25 and I-225. Work schedule may include some non-traditional hours, weekends, and evening events. Core office hours are typically 8 am-5 pm with some flexibility.

Total Compensation

Connect for Health Colorado offers a competitive benefits package. Employees are offered a robust benefits package and may elect from various offerings to tailor a package best suited to their individual needs. Connect for Health Colorado employees are eligible to participate in the organization’s 403(b) plan and are additionally provided with paid time off, short-term and long-term disability, and life insurance. The salary of this position is $55,620 - $70,040 per year.

To Apply

Please apply on our Career page at https://connectforhealthco.com/about-us/employment/.

Connect for Health Colorado is an equal opportunity employer (EOE).

Connect for Health Colorado may, at its discretion, conduct a background check on any workforce member and/or require job candidates to successfully complete a background check as a condition of employment.

Application Deadline: This will be posted for a minimum of 30 business days or until a sufficient candidate pool has been collected.