Enrollment Support Specialist

About the role

The Enrollment Support Specialist 1 is a full‑time remote position reporting to the Sr. Associate Director and Manager of Enrollment Operations within the Division of Enrollment Management at the University of Miami. The role focuses on delivering high‑quality customer service to prospective and admitted students and their families, and managing enrollment records and documents using systems such as Slate, PeopleSoft/CaneLink, PowerFAIDS, College Board, and OnBase.

Responsibilities

• Deliver high‑quality customer service via phone and email to potential applicants, current applicants, newly admitted students and their families regarding admission and financial aid inquiries.
• Review, sort, classify, maintain, and archive documents, data, test scores, and other sensitive information related to student enrollment records using University systems (Slate, PeopleSoft/CaneLink, PowerFAIDS, College Board, OnBase).
• Serve as primary contact via phone and email for admission and financial aid inquiries, ensuring accurate, timely, and coordinated support across University departments, with at least 50% of assigned responsibilities focused on high‑volume communication.
• Manage incoming documents for all undergraduate students, checking for accuracy and ensuring appropriate assignment to student records; update checklist items accordingly.
• Ensure student records are kept secure, confidential, and accurately recorded in the University’s student information system(s).
• Understand and communicate important records‑management concepts and apply a practical approach to maintain accurate student records.
• Regularly review and manage mismatched records in Slate, manage test scores, and process change requests from EM functional personnel.
• Support workflow management across enrollment processes, which may include assisting with final high‑school transcript review, coordinating document collection for application reading, and facilitating materials needed for I‑