Enrollment Support Specialist

About the role

The Enrollment Support Specialist is responsible for reviewing and processing medical records, entering applicant information, and preparing professional correspondence.

Responsibilities

• Review and process medical records and enrollment-related documents.
• Enter and index medical records into a document management system.
• Match medical records with the appropriate health applications using identifying information.
• Enter applicant and medical information accurately into internal systems.
• Review information provided by Enrollment Associates and transfer data into standardized letter templates.
• Proofread documents for spelling, grammar, punctuation, capitalization, and overall accuracy.
• Identify errors or inconsistencies and make necessary corrections.
• Prepare a high volume of professional correspondence, with a goal of approximately 90 letters per day.
• Organize and prioritize daily workload to meet required turnaround times.
• Maintain established productivity and quality standards.
• Communicate effectively and work collaboratively with team members.
• Work independently while adapting to changing priorities and workloads.
• Assist with additional administrative and enrollment-related tasks as needed.
• Work overtime when business needs require.

Requirements

• High school diploma or equivalent required.
• Previous healthcare, health insurance, medical records, enrollment, or related administrative experience preferred.
• Familiarity with medical terminology is a plus.
• Strong data entry and document management skills.
• Excellent attention to detail and proofreading abilities.
• Strong organizational and time-management skills.
• Ability to work efficiently in a high-volume, deadline-driven environment.
• Ability to think critically and identify errors or discrepancies.
• Strong written and verbal communication skills.
• Proficiency with Microsoft Word, Outlook, and Excel.
• Ability to work independently as well as collaboratively within a team.

Benefits

• Medical
• Dental
• Vision
• 401(k)

Pay

$15.00 – $18.00 per hour

Schedule

Onsite: 7:30 AM – 4:30 PM, Monday through Friday