Regional Director, Rare Cardiac Central
About the role
The Regional Director, Rare Cardiac is the direct manager and strategic field leader for a regional team of Access Care Managers supporting Pfizer’s Rare Cardiac portfolio. ACMs report directly to this role and operate under its strategic direction, day-to-day guidance, compliance oversight, and performance management.
Responsibilities
Direct Management of Access Case Managers
Serve as the direct supervisor for all regional ACMs — ACMs report directly to this role and operate under its day-to-day direction, compliance oversight, and strategic guidance
Direct and oversee ACM execution as field-based access leaders, including patient needs assessments, reimbursement navigation, HCP office education, payer-policy clarification, account workflow optimization, and hub enrollment support
Set and enforce performance expectations aligned to national KPIs, including enrollment completion, timely therapy initiation, continuation of therapy, case resolution timelines, access barrier removal, compliant outreach activity, and account-level impact
Conduct regular field rides, call coaching, performance reviews, and individual development conversations
Lead hiring, onboarding, and performance management for the regional ACM team in partnership with HR and the National Lead
Ensure all ACM activity is conducted consistently with Pfizer's mission, compliance standards, and approved role scope
Manage regional budget, including headcount planning, travel spend, and program resources in alignment with national guidelines
Qualifications
Bachelor's degree required; advanced degree (MBA, MPH, PharmD) preferred
Minimum 10 years of experience in pharmaceutical field operations, patient services, reimbursement, or access/hub management
Minimum 3–5+ years of people management experience leading, coaching, or developing field-based access, reimbursement, patient services, hub-facing, or customer-facing teams
Direct experience with specialty pharmacy, hub programs, or patient support services in a regulated environment
Strong working knowledge of the access and reimbursement landscape, including benefits investigation, prior authorization, step edits, appeals, payer policy, coverage pathways, specialty pharmacy fulfillment, and payer-specific coverage criteria relevant to Rare Cardiac/specialty products
Proven ability to build reimbursement subject matter expertise across a team and translate payer policy, patient access data, and field insights into regional action plans
Demonstrated ability to lead through influence across cross-functional teams
Demonstrated ability to manage a large geographic territory and travel 50–60% of the time. Valid US driver’s license and driving record in compliance with company standards
Preferred Experience
In Rare Cardiac, or rare disease therapeutic areas
Familiarity with Pfizer hub infrastructure (e.g., Xelsource or equivalent specialty pharmacy program)
Prior experience leading Access and Reimbursement, patient access, hub operations, field reimbursement, or hybrid patient/HCP access support roles
Track record of improving enrollment metrics or time-to-therapy outcomes
Existing relationships with regional payer medical directors, pharmacy directors, or key account decision-makers
Experience with product launches in the access and reimbursement space
Leading through ambiguity in highly regulated, cross-functional environments while maintaining clear compliance boundaries and role clarity
Lives within Region
Core Competencies
Patient-first orientation — decisions anchored to patient impact, not process convenience
Field leadership — credibility with ACMs, HCP office stakeholders, internal teams, and external partners; earns trust through presence, coaching, judgment, and follow-through
Operational discipline — ability to manage complexity across a regional footprint with rigor and consistency
Cross-functional influence — connects effectively across Sales, Key Account Directors, Brand, Patient Solutions, Hub partners, Market Access, Legal/Compliance, and leadership stakeholders
Coaching & development — invests in team growth and creates a culture of accountability and continuous improvement
Analytical thinking — uses data, field insights, payer trends, and account dynamics to identify priorities, guide coaching, and drive strategic decisions
Executive presence — credibility with practice administrators, IDN leadership, and C-suite contacts in key accounts
Payer policy translation — ability to translate complex payer and reimbursement policy into clear, actionable guidance for HCP office staff and PAM team members
Strategic vision — ability to align patient needs, brand priorities, market access dynamics, and account workflows in a way that maximizes the account’s ability to help appropriate patients access therapy