Regional Director (Property Management)

Job Overview

Responsibilities

• People Management
• Attracts, develops, and retains a diverse team of managers
• Supports the onboarding of new community managers
• Provides ongoing support with training, coaching, and developing career paths
• Influences and mentors community managers and their teams
• Holds self and managers accountable for completing property management tasks
• Conducts ongoing performance management activities
• Conducts regular team meetings to review key performance indicators, update on company initiatives, discuss client expectations, review financials, address training needs, and overall department objectives
• Relationship Management
• Works alongside the leadership team to devise client relationship management plans
• Executes relationship management activities to identify client issues and opportunities
• Develops detailed action plans to improve the property and client relationship
• Models company culture, values, and brand promise to foster and strengthen client relationships
• Communicates and demonstrates the value and benefits of our products and services
• Builds strong relationships with board members
• Communicates regularly and strategically with board members
• Leverages internal cross-functional support teams for high-quality and prompt customer service
• Manages the seamless transition of managers on properties
• Operations Management
• Takes ownership of controllable key performance indicators for their book of business
• Manages FirstService client contracts for timely renewals
• Maintains growth and profitability of each account through the addition of new products and services
• Participates with senior leadership to develop business plans and supports the delivery of company initiatives
• Uses company tools, technology, policies, and philosophies in the role and integrates with the team and staff
• Reviews board packets, financial reports, and other related client deliverables

Qualifications

• Demonstrated experience in managing large, complex accounts with multiple clients and stakeholders
• Ability to translate organizational change implications and generate solutions that drive desired results and client satisfaction
• Demonstrated success working with and managing cross-functional teams, committees, and councils
• Excellent decision-making and analytical skills to tackle issues or challenges
• Excellent communication skills to ensure clear and effective delivery of changes, solutions, or updates
• Excellent leadership skills to coach, develop, and motivate community managers and other direct reports
• Excellent time management skills to meet deadlines and display efficiency
• Bachelor's degree in business or related field from an accredited college or university
• 5 to 7 years' experience in property management, construction, or hospitality preferred
• Experience in operations, account management, or relationship management asset
• Valid state driver's license and state-mandated vehicle insurance
• Possesses and maintains certification from CCAM or CAI in the field of property management strongly desired

Physical Requirements

• Able to lift 25lbs
• Able to sit for extended periods of time
• Finger dexterity for typing/using a keyboard
• Able to sit for long periods of time at a desk
• Able to move around the office
• Able to hear to receive telephone calls and voice mail messages

Supervisory Responsibilities

• Directly or indirectly supervise associates within the assigned property

What We Offer

• Full comprehensive benefits including medical, dental, vision, time off, paid holidays, and a 401k with company match
• Compensation range: $95,000 - $105,000 annually

Disclaimer

• The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification.
• This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.

Alternative Selection Process or Reasonable Accommodations

• Candidates who require an alternative selection process or a "reasonable accommodation," as defined under applicable disability laws, may make a request through our designated contact channel national_recruiting@fsresidential.com.

Requesting Information About the AEDT

• To submit a request, please contact us at national_recruiting@fsresidential.com; we will respond in accordance with Local Law 144, within 30 days.