Regional Director (Property Management)

Job Overview

The Regional Director will manage client relationships, providing insights and driving loyalty, profitability, and long-term client retention.

People Management

• Attracts, develops, and retains a diverse team of community managers.
• Supports the onboarding of new community managers.
• Provides ongoing support with training, coaching, and developing career paths for associates.
• Influences and mentors community managers and their teams.
• Holds self and managers accountable for property management tasks.
• Conducts performance management activities through regular check-ins and reviews.
• Conducts regular team meetings to review KPIs, update on company initiatives, discuss client expectations, review financials, address training needs, and set objectives.

Relationship Management

• Works alongside leadership to devise client relationship management plans.
• Executes relationship management activities to identify client issues and opportunities.

• Operations Management

  • Takes ownership of key performance indicators for their book of business.

  • Skills & Qualifications

    • Demonstrated experience in managing large, complex accounts.
    • Ability to translate organizational change implications and generate solutions.
    • Demonstrated success working with and managing cross-functional teams.
    • Excellent decision-making and analytical skills.
    • Excellent communication skills.
    • Excellent leadership skills.
    • Excellent time management skills.
    • Bachelor's degree in business or related field.
    • Experience in property management, construction, or hospitality.
    • Certification from CCAM or CAI in property management.

    Physical Requirements

    • Able to lift 25 lbs.
    • Able to sit for extended periods.
    • Finger dexterity for typing/using a keyboard.
    • Able to sit for long periods.
    • Mobility to move around the office.
    • Able to hear to receive telephone calls and voice mail messages.

    Supervisory Responsibilities

    • Directly or indirectly supervises associates within the assigned property.

    What We Offer

    • Full comprehensive benefits including medical, dental, vision, time off, paid holidays, and a 401k with company match.

    Additional Information

    • Schedule: Monday-Friday 8:00am - 5:00pm.

    Compensation

    • $95,000 - $105,000 annually.

    Disclaimer

    • We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates.
    • The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements.
    • Candidates who require an alternative selection process or a "reasonable accommodation," as defined under applicable disability laws, may make a request through our designated contact channel national_recruiting@fsresidential.com.
    • To submit a request, please contact us at national_recruiting@fsresidential.com; we will respond in accordance with Local Law 144, within 30 days.