Regional Director of Ticketing

About the role

The Regional Director of Ticketing is a senior operational leader responsible for the performance and day-to-day management of box office operations across Legends' North American Managed Venues portfolio.

Responsibilities

• Serve as the primary point of contact for venue General Managers, box office directors, and marketing teams across the North American Managed Venues portfolio.
• Oversee on-sale execution, holds management, event builds, settlements and ensure consistent, high-quality ticketing operations.
• Serve as the on-site Box Office representative for major events requiring additional leadership support, with the ability to step in as interim box office lead during staff transitions.
• Lead the onboarding of new Legends-managed venues, ensuring a smooth transition to Legends ticketing agreements, operational standards, and on-site staff training.
• Perform all other duties as assigned by the Vice President, Business Operations & Strategy.

Qualifications

• Bachelor’s Degree in a relevant field
• 7+ years of progressive experience in ticketing and box office operations within the live entertainment industry
• Demonstrated familiarity with major ticketing platforms, including Ticketmaster, AXS, SeatGeek, Etix, and comparable systems
• Experience working alongside major promoters (Live Nation, AEG, etc.) strongly preferred
• Ability to manage a large, geographically distributed portfolio of venues and events simultaneously
• Strong commercial, financial, and analytical acumen with a track record of driving operational and revenue performance
• Willingness and ability to travel across North America; estimated 40%
• Self-directed with strong judgment and the ability to operate independently in a fast-paced, high-volume environment
• Flexibility to work irregular hours, including evenings and weekends, as event schedules require