Director, Ticket Solutions

Ticket Operations

The Director, Ticket Solutions will play a critical role in shaping and executing the organization’s commerce and fan identity strategy across ticketing, ballpark, venue transactions, and emerging fan technologies. This position will serve as a cross-functional leader focused on creating data-driven fan experiences that increase revenue opportunities, identify and grow fans, and strengthen long-term fan engagement.

Responsibilities

• Create and implement data-driven strategies to enhance fan experiences and drive revenue growth.
• Lead the development and execution of initiatives to improve ticketing systems and venue commerce.
• Oversee the integration and optimization of digital products to support fan engagement.
• Develop and manage relationships with key stakeholders including vendors, partners, and internal teams to ensure alignment and success.
• Drive innovation in fan engagement technology to foster long-term fan loyalty and retention.
• Monitor and analyze data to inform decision-making and optimize business processes.

Requirements

• Bachelor's degree in Business Administration, Marketing, Information Systems, or a related field.
• Minimum 5 years of experience in ticketing systems, venue commerce, or related fields.
• Proven track record of successfully leading cross-functional teams and driving business results.
• Experience with emerging fan technologies and data analytics.
• Strong analytical skills and ability to interpret complex data to drive strategic decisions.
• Excellent communication and interpersonal skills to build and maintain strong relationships with stakeholders.

Qualifications

• Experience in managing and implementing digital product implementations.
• Knowledge of fan engagement technology and its impact on business outcomes.
• Ability to work effectively in a fast-paced, dynamic environment.
• Strong project management skills and ability to prioritize multiple tasks simultaneously.

Skills

• Data analysis and interpretation.
• Strategic planning and execution.
• Leadership and team management.
• Communication and stakeholder management.
• Technology implementation and integration.

Benefits

• Competitive salary commensurate with experience.
• Health insurance coverage.
• Flexible work schedule.
• Professional development opportunities.
• Employee recognition programs.

Pay

Salary is competitive and commensurate with experience.

Schedule

Full-time position with flexible working hours.